Tattle

What is Tattle?

Tattle's Customer Experience Improvement (CXI) platform is built for hospitality, and is designed to help multi-unit restaurants collect actionable feedback data by interacting with their customers wherever they make transactions. Using existing third party tools and API integrations, it connects brands with guests across every transaction channel, especially low-visibility and under-performing areas of digital ordering. Through AI, it recommends opportunistic operational area for improvement at partner locations to drive guest satisfaction and revenue. The vendor states that Tattle powers operational improvement strategy for industry leaders such as MOD Pizza, Blaze Pizza, Bareburger, B.GOOD, The Halal Guys, and Farmer Boys.

Tattle shares survey prompts with guests across all channels, encouraging them to communicate through loyalty apps, WiFi, or digital ordering platforms. The vendor says its causation-based survey approach collects more data points than traditional tools, so brands uncover factors affecting operational categories, to learn what to improve.

Its dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact. Users also have access to reporting and analytics to provide a full view into trends over time.