I am a developer / devops engineer and use SysAid to manage changes and support requests. We are now integrating it into azure devops with the use of the json api.
Pros
Capture custom fields
Present clear information
Provide a good search function
Cons
More connectors to allow for easier integration
A better api with good json schema making use the fexibility a json api can offer for custom fields rather than one likely based on a transfer of logic from soap xml
Likelihood to Recommend
customer facing ticket creation
VU
Verified User
Engineer in Information Technology (Security & Investigations company, 501-1000 employees)
We utilize SysAid for: Helpdesk Asset Management Remote Management Change logs and have also recently integrated JIRA and other modules for our dev team
Pros
Integration with the Teams app is seamless
Support responds to tickets rapidly
Asset management is easy to use
Cons
I have been having trouble with the agent deploying in different scenarios
Sometimes having too much customization can be overwhelming
Understanding the terms and what settings actually do can be confusing
Likelihood to Recommend
SysAid was well suited for us for asset management Once the agent was deployed onto the machine it was easy to gather information about the asset The deploying of the agent itself can be annoying and difficult I have had scenarios where it just didnt work or wrong settings.
VU
Verified User
Manager in Information Technology (Security & Investigations company, 51-200 employees)
