symplr Talent Management Solutions Reviews and Ratings
Rating: 7.2 out of 10
Score
7.2 out of 10
Community insights
TrustRadius Insights for symplr Talent Management Solutions are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Strong Integration with HRIS System: Several users have praised the integration and file feeds between HealthcareSource's products and their core HRIS system, Lawson. This feature has been stated as a significant strength that saves organizations with a large number of employees a significant amount of time.
User-Friendly Interface: Many reviewers have appreciated the user-friendly and intuitive interface of HealthcareSource's software. They have found it easy to use with minimal training, and training documents available on the HR Intranet site have proven effective for new employees.
Robust Reporting Capabilities: Both Performance Manager and Position Manager have met users' reporting needs. Performance Manager offers a custom reporting interface that allows users to create reports as needed, while Position Manager provides many built-in reports along with the option for custom reports.
Position Manager is being used throughout the organization for the whole recruiting process. Our applicant submits an application online. The application gets to the recruiters end on PM any application/interview updates/ notes/ assignments etc are entered on that application. Hiring managers have access to post jobs etc
Pros
keeping track of applicants
navigation
access to resume, CV, etc is easy
Cons
navigation; not always user friendly or insightful
Likelihood to Recommend
For recruiters and hiring managers, HealthcareSource Position Manager is best, especially when they have a lot of applicants. They can take a quick look at the little number that ranges from 0 - 100 telling them how much this person's experience relates to the position in question
VU
Verified User
Representative in Human Resources (10,001+ employees)
It is used only in admin and HR. We use it for in house vacancies that can be applied for easily as well as having employees share the links to apply with people they know. It streamlines the hiring process, applying process, employee management, and employee reviews. Of course, the e-learning is used by all employees and keeps them up to date on necessary policies and procedures in the organization.
Pros
User tracking of e-learning
HR tracking of user e-learning
Easy to use interface
Intuitive design
Cons
Integration to a mobile app that all employees could use would be great
Additional color schemes would be neat
Likelihood to Recommend
It really is the best solution to any organization that needs to provide and track employees continued learning or learning of policies and procedures. The tracking is great on all ends. The interface is simple and easy to navigate. It may not be suitable for an organization with under 10 people as it is quite extensive and may be a bit over the top.
Position Manager is used across our organization as our applicant tracking system. It houses our applicants into a central place for all of our locations.
Pros
I feel they do implementation well.
They have great vendors they work with.
They are reasonably priced.
Cons
The system needs to be updated. It's simple and easy to use, but it is way outdated.
Roll out upgrades frequently and more timely.
Need calendar integration, social media integrations, CRM to application.
Likelihood to Recommend
If an organization is looking for a basic online solution for applicant tracking - this would be good for them.
VU
Verified User
Supervisor in Human Resources (5001-10,000 employees)
HealthcareSource NetLearning is used in our organization to ensure education compliance with many healthcare related regulations. It is used throughout our entire organization. It creates a great way of documenting the completion of education.
Pros
The user interface is simple. Everything is on one page and incredibly easy to navigate.
The program is solid. We haven't had a downtime in years.
The program syncs with our HR system very well.
Cons
Third party or custom built SCORM packages often have issues.
Limited ability to create custom reports.
Lack of ability to integrate with other programs.
Assignment system is extremely limited.
Likelihood to Recommend
The key questions I would ask are:
Am I seeking the ability to educate with interactive content or document education? HealthcareSource NetLearning is stronger in documenting.
How specific do I need to be in educating? For house-wide and department-wide assignments HealthcareSource NetLearning works great. Distinguishing to micro-groups are more difficult.
Do I want to integrate with other products? This is impossible at this time. (3rd party courseware is possible, I am speaking of 3rd party report building software and other software integrations.)
We currently have implemented Position Manager for job requisitions and applicant tracking across the organization. We also have Performance Manager also implemented across the organization. In Performance Manager we have completed 4 years of Leadership Common Review date appraisals and we are going into our 2nd year of Staff Common Review date appraisals. We are also implementing job descriptions across the organization and are about 60% completed on those.
We are still on Position Manager 10 and any new clients would be on Position Manager 11 and I know there are a lot of improvements in version 11 such as a better approval process for job requisitions.
Pros
Integration and file feeds with our core HRIS System, Lawson, is one of the biggest strengths of both products. Entering data once is a big time saver for an organization with close to 10,000 employees.
User friendly and intuitive interface makes this system easy to use with minimal training. During our initial roll transition we did have in person training but going forward for new employees, training documents on our HR Intranet site have been working well.
Reporting needs are met in both systems. Performance Manager has a custom reporting interface that allows you to create reports as needed. Position Manager has many built in reports and support will write custom reports as needed.
HealthcareSource developers are very open to suggestions from their clients on ways to enhance their products and new versions come out quarterly.
Unlike other software vendors I have used in the past, system changes seem to be very sell tested and put through the QA process before being released to clients.
There are a lot of custom settings that allow you to set the system the way you want in Position Manager. You can change the application and requisition to suit your needs.
Cons
I really like their support software - you can submit help requests by phone, email or a support portal. If it's an easy fix, the fix and communication is quick but when the support needs to move to an higher tier, communication can be slow and although I have no doubt support is working on it, communication could be better to let us know what is going on.
They do seem to be getting better about this, but when a new release is coming out and the changes are minor we often get the release notes 1-2 days before the system is updated. Due to varying work schedules, I would like to see the release notes a few weeks in advance. To their credit, the last release which had a few more major changes like a new navigation bar, they did give us a months notice.
I know this may be rare of the SAAS world, but I would really rave about the software if I had full custom reporting capability with full read-only database access so I could combine their data with my HRIS data in one report.
Likelihood to Recommend
If their HRIS system holds all their data - employees, supervisors, positions then HealthcareSource can really take advantage of that data and save you a lot of time. We looked at a lot of systems and one of our needs was both Applicant Tracking and Performance Management and these systems work very well together. Other systems we looked at didn't have all our most needed features - we needed a vendor that could do both, integrate with our HRIS, report back data in a customizable fashion, and be user friendly. Some systems listed the features but during the demo and product reference calls we found they didn't perform as advertised. Some had reporting but the reporting was missing key data or didn't export in a data friendly manner. We have found HealthcareSource to be not only "pretty" - aka user friendly/non-cluttered but also had the engine under the hood as well that met our data analyst needs.
HealthcareSource is being used organization wide and the training of employees is provided via eLearning. Annual requirements are assigned, completed and recorded. Reports for compliance can be run at any time for measuring accountability. Scheduled employee training oppportunities are advertised, staff self enroll, the training is conducted and completions are recorded. Records of employee participation are readily available.
Pros
Customer service is available via email and phone when needed.
Individualized training sessions available for project challenges.
Provide personable service from all aspects of the organization.
When we had issues with compatibility of third party courses, the staff focused on our need and made it work.
Cons
To allow our team members choice, we offer training as either/or. The current system does not record either/or completions
To end enrollment of new hires for training at a set date, requires also ending the training of all those not yet completed.
Likelihood to Recommend
Request an itemized purchasing order. Some things are bundled and others are not. Some things expire annually and others do not. This has an impact on the initial and subsequent years' expense.
We currently use NetLearning as our core Learning Management System across our system. It helps us to manage large system-wide application rollouts as well as maintain our Mosby and BLS classes.
Pros
It is a basic system, so it allows a basic level user to maneuver with ease.
SoftChalk is a basic authoring tool which assists in the creation of our modules.
NetManager allows for trainers to manage their classes from start to finish.
Cons
NetLearning does not appear to be advancing its software, but more only focusing on maintenance.
The functionality for an administrator is cumbersome and not always intuitive.
Mass module uploading capability is non-existent.
Likelihood to Recommend
I would recommend this LMS for a smaller organization. It has difficulty with scalability.
VU
Verified User
Employee in Information Technology (10,001+ employees)
NetLearning is being used by our organization to onboard new employees and ensure that they have the correct new employee orientation. It is also used for certifications, such as BLS and ACLS, where the employees can complete the online didactic portion as well as sign up for the in person class. We also track any training for the hospital as well as CEU credits for nurses. Since they need their hours tracked to maintain their hours, this is very beneficial to our nursing staff.
Pros
When submitting tickets for NetLearning, the helpdesk is quick to respond to requests.
When helping you with a NetLearning issue, the helpdesk will call and walk you through what was incorrect, so that you know how to fix it in the future.
Cons
The NetLearning University Anytime Links are not accurate. So, after trying to fix an issue myself, I had wasted a large portion of time trying to follow directions and complete myself.
The training times are in a different time zone and most of them are before I start work for the day.
Likelihood to Recommend
I believe NetLearning is a beneficial source, especially in a hospital setting where there are a large amount of trainings, certifications, or classes that need to be tracked. There is still a lot more I can learn within NetLearning, but the potential of what else can be done is great to look forward to.
VU
Verified User
Administrator in Human Resources (501-1000 employees)
The healthcare organization I work for uses Performance Manager offered by HealthcareSource. It is used by every employee in the organization and has had a significant positive impact on employee's involvement in their annual appraisals, goal setting and communication with their supervisors. This program is very user friendly and has allowed our employees to engage in their career and more actively participate in their future with the organization. In the long run we see this lowering turnover rates, increasing productivity and allowing us in HR to see the areas we need to focus on for training purposes (i.e. communication, job skills, trust in leadership).
Pros
When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews.
They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly.
The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews.
Cons
The communication between our HR IS system and their platform was cumbersome, this is always a tough spot to work with when trying to get two systems to communicate without having to rework the data. We did reach a point of success and it was due to the work on both sides.
I would have liked to have seen the way other healthcare organizations used the system.
It took a long time to get a chance to meet some of the team members from HealthcareSource due to our locations and once we did have a face to face meeting I felt much more connected with the team.
Likelihood to Recommend
In order to be successful in the implementation and progress of PerformanceManager, the organization needs to dedicate internal team members to be trained and communicate with the HealthcareSource team. While they are very supportive, it is essential to have that internal team working with employees and communicating inquires and questions back to HealthcareSource when needed.
VU
Verified User
Project Manager in Human Resources (1001-5000 employees)
