#1 most frequent
United States of America
90.7%4,251 installations of 4,686
What is Paychex?
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
Categories & Use Cases
Media
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Top Performing Features
View company policy documentation
Employees can review company handbook, and corporate policy documents.
Category average: 7.7
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 8.2
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.6
Areas for Improvement
Manager tracking tools
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Category average: 7.6
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.5
Organizational charting
Organizational charting is the ability to create hierarchical charts.
Category average: 7.2
Who Buys & Uses Paychex
#2 most frequent
Canada
2.1%98 installations of 4,686
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
1.2%58 installations of 4,686
Just dont
Use Cases and Deployment Scope
We use Paychex Flex as our payroll company and decided to use their "flock" system to help streamline our benefits selection for our employees. This was a total nightmare I feel. Not only is it nearly impossible to get a call back on issues, the communications from emails are cryptic or non-existent from my experience. The left hand doesn't know what the right hand is doing ever. If, by chance, you finally reach someone in a management position to "help" with an issue, rest assured they expend the least amount of effort to aide you, if they decide to aide you at all in my opinion. The last 5 months with Paychex Flex and flock have been terrible. We will be switching not only our benefits brokerage but also our payroll companies as of this review. I would chalk this up to a company being large enough they believe they cannot fail and that leads to being flippant with their customer complaints. If you are thinking of using Paychex Flex for any services, think again.
Pros
- paid on time
Cons
- Benefits management was TERRIBLE. One of the worst experiences I have had.
- Revolving door of assigned agents. You never know who you are going to get. 9/10 times the person didn't know how to assist us I feel.
- So many phone numbers to call in to for various departments and after long hold times, could never be transferred to the right person.
Return on Investment
- Expensive for what it is and how bad the service could be at times.
- We saved money by switching, new company doesn't have some of the bells and whistles but we never used those features and were paying for them anyways.
- Cannot strongly suggest enough to stay away from their benefits management team. Was a major deciding factor for us switching companies all together because of how horrific the experience was.
Alternatives Considered
Gusto
Usability
Other Software Used
Gusto
Pleased With Paychex Flex
Use Cases and Deployment Scope
I've been Paychex Flex customer for approximately ten years and have been using Paychex Flex for managing my payroll records. I've found the technology to be simple, straightforward and efficient for my needs. My employee and bookkeeper also utilize Paychex Flex to access records, and each one has found it to be very user-friendly.
Pros
- Access to quarterly payroll records for any given period
- Immediate access to pay stub information for some or all of my employees
- Easily provides complete payroll history of current and past employees
Cons
- Perhaps a search feature in Paychex Flex that was more intuitive
- Access to staff could sometimes be easier.
Return on Investment
- Highly efficient which gives me great confidence in payroll reports
- Considerable time savings in having all payroll reports produced in a timely manner
- Employee self-service increases payroll confidence in employees
Usability
Other Software Used
Microsoft 365, Microsoft Windows, Salesforce CMS
Paychex Flex - A Superior Payroll Product for all Company Sizes
Use Cases and Deployment Scope
Paychex Flex allows us to process payroll for our employees. It helps prepare reports, auto-processes our W2s automatically and assists in our quarterly filing. It's helpful having a team of experts who can help you in varying capacities. If you mess up, they can assist. Have a tax question? They have a team for that! It offers a portal for employees to view their paystubs and make adjustments to their personal information. It also allows us the opportunity to deliver pay electronically via direct deposit, and we have the option to dole out electronic W2s.
Pros
- User Support
- They assign you an account leader who is extremely responsive
- It's constantly evolving to update technology to suit its customers
- They're up to date on all the local laws/regulations and apply them to payroll so you don't need to think about it
Cons
- The site goes down sometimes. It is rare but it does happen
- You have a training session at the beginning of your account but I think more training tools could be very helpful
Return on Investment
- Paychex Flex has allowed us to save money and go paperless in lots of ways especially particular to W2s
- Paychex Flex is easy to use for our employees. It's saved time in-house because employees can update their personal information all by themselves!
- Paychex Flex saves our internal team even more time by automatically preparing reports for each payroll week, quarterly filing, etc. They also store it in their portal for your access.
Alternatives Considered
ADP Workforce Now
Usability
Other Software Used
PandaDoc, DocuSign, Dropbox Business, Calendly
Comprehensive Payroll and HR Solution with Strong Compliance but Challenged by Usability and Support
Use Cases and Deployment Scope
Our organization uses Paychex to manage payroll, HR, benefits administration, and timekeeping. It serves as our primary system for processing employee pay, tracking hours worked, handling tax filings, and maintaining compliance with federal and state regulations. Our employees also use it for self-service, allowing staff to access pay stubs, W-2s, and benefits information directly through the portal.
Pros
- Fantastic at processing payroll with minimal steps and issues and itegrates time-tracking data.
- Able to procces garnishments and other type of payment needs.
- Assists in easily onboarding new hires and storing documentation e tax forms, company policy acknowledgments, and direct deposit setup.
- The benefits administration allows us to easily administer health plans, 401k deferrals, and life insurance.
Cons
- Issues with unresponsive customer service. Frequent long wait times and we have difficulty reaching knowledgeable representatives
- We have had issues with unexpected fees, unauthorized charges, and difficulties when canceling services.
- We have experienced challenges getting technical issues resolved in a timely manner.
Return on Investment
- Reduced HR and payroll administrative time by shortening the hiring life-cycle by 26% for our organization
- Reduced costly errors with automated tax filings, real-time regulatory updates, and compliance monitoring.
- Empowers our employees to manage their benefits, pay, and personal information from any device, reducing HR inquiries.
- Has improved our compliance and reduced penalities.
Alternatives Considered
Paylocity, Paycom and ADP Enterprise HR
Usability
Other Software Used
Unanet ERP GovCon, DocuSign, Adobe Acrobat
Paychex Flex Review
Use Cases and Deployment Scope
We use it to do payroll. The scope wasn't great, I'll be honest. I felt that the customer's service was lacking, so we're actually leaving Paychex as of mid-July.
Pros
- N/A
Cons
- Honestly, it feels like their customer service had gone more and more downhill after the last few years. It seemed like anytime I tried to get help, I was pushed away. It was very hard to get in touch with people and they sent some really rude emails to my company owner when he asked them to stop sending him as many sales emails because he wasn't directly involved with the company daily. And one of the sales reps was actually pretty catty back to him. So that was kind of like the final nail in the coffin.
Return on Investment
- Negative
