SPS Commerce

In my experience, we are forced to use SPS Commerce for testing with certain relationships. Because of this, we have to deal with them when we do not want to.

In my experience, their onboarding and testing, along with support, are beyond slow and do not provide any help other than generic answers. In my opinion, they are the epitome of "ball is back in your court" answers that provide no help.

• In my experience, missed deadlines
• In my experience, 2+ months for oboarding

TrueCommerce and Orderful

We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's 196 column spreadsheet required to enter product data did not work for our products. We are instead submitting Chemist Warehouse's product data requirements in their own spreadsheet which is much more efficient than SPS's EDI software.

• Negative ROI for us: adds direct costs, complexity and extra FTE hours to use SPS compared to exchanging directly with retailers as we used to do.

In my opinion, SPS Commerce is the worst in many respects. I believe the platform is complicated, the training is terrible and customer service is useless and this is not based off one experience but many over the past two years. In my opinion, more importantly, I find them to be very dishonest and take advantage of their customers and try to squeeze very dime out of their customers. In my opinion, I would never use them again and do not recommend them to anyone.

• none

• In my experience, we lost money due to SPS Commerce
• In my opinion, we lost customers due to SPS Commerce
• In my experience, they continued to bill us after canceling the service.

We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information

• SPS took money from us, and many other small businesses according to the BBB

TrueCommerce Trading Partner Platform, NetSuite ERP, ShipWorks

SPS Commerce is forced onto our organization. I think it's their business model. They purchased our dedicated in-house translator with the acquisition of Data Masons. I'm here to lower their score and tell the truth about SPS Commerce. First, in my 20 years of experience with EDI I think they are hands down the worst performing, least experienced developers in EDI. We have evidence of their numerous failures. In my opinion, their business model is to approach retailers and hijack their vendor base, creating programs and forcing compliance with retail executives who are eager to please SPS Commerce as it lowers their cost of EDI. I believe if consumers learned how much SPS Commerce is costing them as a middle man in the retail supply chain there would be a revolt. But no, instead, in my experience, SPS Commerce crams Google search results with their marketing and, in my opinion, they pay reviewers to come to sites like this and write their obviously scripted praises, damage control, instead of letting the truth come out. I've been approached by former SPS Commerce employees critical of them who've let me know the company was coming at them legally in their new jobs for derogatory comments towards SPS Commerce. In my opinion, they are truly a bad company, filtering their lies and using contract law as revenue while failing to deliver on a near constant basis, meanwhile proclaiming themselves leaders in EDI. I think [...] and crew bought their way to the top, it was never about performance. In my opinion, avoid the scam, pick any other EDI solution or provider and vendors should NOT agree blindly to initiatives presented by SPS Commerce as "mandatory". You probably don't have to participate in what they're calling mandatory if you're a valued supplier.

• The ability to cancel any contract with them. In my experience, something they barely offer.

• In my experience, they rob us. I think every dollar spent on an SPS Commerce invoice is money flushed.

Infor M3, IBM Sterling Connect:Direct, Microsoft Dynamics 365