TrustRadius Insights for SPS Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.
Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.
Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.
Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.
In my experience, we are forced to use SPS Commerce for testing with certain relationships. Because of this, we have to deal with them when we do not want to.
In my experience, their onboarding and testing, along with support, are beyond slow and do not provide any help other than generic answers. In my opinion, they are the epitome of "ball is back in your court" answers that provide no help.
Pros
I think they have a nice UI
I think they have a nice login screen
I think they use nice colors in their UI
Cons
In my opinion, Support
In my opinion, Onboarding
In my opinion, Cost
Likelihood to Recommend
I would plead with anyone to please consider anyone else but SPS Commerce. To me, the fact that they are such a large player in the EDI space is baffling. To me, the only explanation is their ability to convince companies to use them for their testing, which I believe then forces users and companies to set up and get sucked into their vacuum of despair.
VU
Verified User
Administrator in Information Technology (11-50 employees)
We use it across the entire organization; customer service, accounting, and operations. We use it to process orders from customers, and the subsequent invoicing. We send order confirmations or acknowledgments, create packing lists when applicable and also to create ASN's. Right now we are a small company but look to expand and grow.
Pros
We can easily create and send order confirmations.
We respond to the corresponding receiving departments with timely and accurate ASN's.
Once the order has shipped, customer service utilizes the invoicing function.
Cons
When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
Likelihood to Recommend
With the "preferences" menu properly filled out, it is a huge time saver in data entry across many functions, including order confirmation, automatic ship notifications, as well as invoicing.
We use SPS Commerce Fulfillment to automate the order input process for our largest e-commerce customers where order volumes can really spike during our peak seasons. This allows us to process more orders without hiring new seasonal employees and eliminate any order input errors that can happen with manual order entry.
Pros
Automate orders into NetSuite
Send/Receive order status updates to retailers
Ability to take an out of the box product and tailor it to your needs
Cons
Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
Better communication from project managers as far as expectations and guidelines
Likelihood to Recommend
I feel that SPS Commerce Fulfillment has a great out of the box product that is suitable to many organizations, but they also have the ability to scale and customize it to fit the needs as companies grow and change over time.
We are currently using SPS Commerce as a supplier. We receive all of our Compliance orders through Webforms. As well as create and send our response documents back to the vendor.
Department: Compliance/EDI
SPS Commerce absolutely helps us centralize our flow of data. It has drastically reduced time spent getting orders into our systems, and the notifications back out!!
Pros
User Friendly GUI!! Makes it much easier for less tech savvy team members to carry out processes!
The ability to send documents in bulk, rather than one-by-one.
Auto-fill or Auto creation of documents drastically reduces time spent on data entry!
Cons
Customized Export templates would be AMAZZZING!!!!
