Sprinklr Service

In my organization, we have used Sprinklr service for many years. As we moderate, engage, and escalate issues for our clients found on their social media platforms, Sprinklr Service has helped us immensely. With everything in one area, we can efficiently handle multiple inquiries and complaints versus the old, native checks way.

• We have retained clients for many years thanks to using Sprinklr Service. They're pleased with the work & have never suggested another platform.

Hootsuite

Khoros Social Media Management, Hootsuite

Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments. In addition, the platform provides us with sophisticated analytics and reporting tools to better comprehend client feedback and activity. When it comes to enhancing call center operations and delivering first-rate customer support over the phone, Sprinklr Voice is a fantastic option. The fact that it can be used with other Sprinklr offerings to provide a unified view of consumer interactions increases its usefulness.

• Call back solution
• Intelligent routing

We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also allows us to create our own formulas and completely tailor the backend to our needs. This way we always have insights into our performance.

• We were able to reduce our Community Management hours.
• This platform cut down our Account team as posting on multiple platforms at once is made very easy.
• We sometimes have to double check the data, as fluctuates and is not always accurate.

Meltwater Media Intelligence Platform

Brandwatch

• Improves our customer service.
• Wastes time with repetitive alerts when simple file updates are made.
• Uniform companywide system for handling these concerns.

• Sprinklr Modern Care has had a dramatic affect on our response times and overall efficiency. We've been able to handle more conversations in less time.
• The platform has allowed us to exclude (or de-prioritize) high-volume, low-priority conversations from social media posts that are intended to create engagement, so our queues are not jammed up with emoji replies, one-word responses, etc. It has been amazing to either route comments on certain posts to a dedicated queue, or to exclude them from our teams' queue altogether.

Sparkcentral