Spoonfed
Pros
- Ability to have robust and changing menu options.
- Authorizing payments and payment links sent via email.
- Customer profiles.
- Ability to save credit card numbers for repeat guests.
- Guests can place orders themselves.
Cons
- It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
- Customer database set up isn't set up intuitively.
- Glitches in functionality - sometimes is down/not working.
Most Important Features
- Customer database for companies and individuals.
- Payment links sent over email.
- Robust menu setup.
Return on Investment
- Not always intuitive for users in USA.
- If you are able to set up the guests placing orders themselves, big ROI and ability to have a leaner catering team.
- Calendar feature allows you to see orders at multi units / enterprise level.
- Production sheets allow for commissary to track production for needs across multi units.
Other Software Used
Toast Point of Sale, LevelUp, now part of Grubhub Enterprise, Chowly, Checkmate
