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Spoonfed Reviews and Ratings

Rating: 6 out of 10
Score
6 out of 10

Community insights

TrustRadius Insights for Spoonfed are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Spoonfed has proven to be a valuable tool for businesses in the catering industry, offering a range of use cases that have helped streamline operations and increase sales. Customers have found that using Spoonfed allows them to take control of their own orders, reducing the risk of mistakes or miscommunication between caterers and clients. This has led to a more efficient ordering process and improved customer satisfaction.

The software's user-friendly interface and easy setup process have made it simple for businesses to get started on Spoonfed. Users have praised the software for its ability to automate processes that were previously done manually, saving them time and reducing human error. From taking enquiries to delivering the food, Spoonfed has helped businesses organize their entire catering process, providing a comprehensive solution.

One of the key benefits of using Spoonfed is the reduction in management reporting time. With the software's intuitive dashboard, businesses can quickly access key figures and track targets, allowing for better decision-making and resource allocation. The professional invoices and configurable production sheets generated by Spoonfed have also received positive feedback from users.

While some users initially found Spoonfed slightly cold and unintuitive for clients to use, this was often attributed to the menu setup rather than the software itself. However, overall, Spoonfed has been praised as a must-have tool for businesses in the catering industry, providing a cost-effective solution with low setup fees compared to other vendors.

The convenience of online ordering has been highly appreciated by both customers and staff, allowing for seamless transactions and improving the overall customer experience. Furthermore, Spoonfed's web interface integrates well with existing systems and offers a visually appealing design.

Spoonfed's commitment to continuous improvement is evident through its regular updates based on feedback from clients. The software is receptive to user suggestions and actively works towards enhancing its features and functionality.

In conclusion, Spoonfed has emerged as an essential software for businesses in the catering industry. It simplifies the ordering process, reduces management reporting time, and automates key tasks, leading to improved efficiency and customer satisfaction. With its user-friendly interface, cost-effectiveness, and commitment to continuous improvement, Spoonfed has become a trusted partner for businesses looking to streamline their operations and capture more sales.

Reviews

1 Review

Spoonfed

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Spoonfed is the catering software we use for our business. We are multi unit bakery and cafes with catering options offered out of all locations.

Pros

  • Ability to have robust and changing menu options.
  • Authorizing payments and payment links sent via email.
  • Customer profiles.
  • Ability to save credit card numbers for repeat guests.
  • Guests can place orders themselves.

Cons

  • It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
  • Customer database set up isn't set up intuitively.
  • Glitches in functionality - sometimes is down/not working.

Likelihood to Recommend

Spoonfed is well suited for smaller catering teams, it offers the ability to have a large changing menu and for guests to place orders themselves. If you are doing catering business with repeat customers it's quite useful [as] you can repeat orders and save all of the guest's info in the database. I would not recommend it if it does not integrate into your point of sale as you will need to have an entirely different system for payments and sales because of this.