SolarWinds VoIP & Network Quality Manager (VNQM) Reviews & Insights

Score8.2 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for SolarWinds VoIP & Network Quality Manager (VNQM) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of this product have found it to be a valuable tool for analyzing the quality and performance of their network infrastructure, servers, and applications. With its real-time monitoring capabilities, users are able to stay informed about the status of their network links, VoIP devices, and overall traffic. This has proven to be particularly useful for troubleshooting VoIP calls and tracing the call path, helping voice teams and network engineers identify and resolve issues in a timely manner. The product has received high praise from customers for its ability to provide insights into traffic flow and effectively isolate voice issues on the network. Additionally, the customizable charts and database allow users to monitor network performance, while the real-time dashboard provides an overview of the current network status, aiding in effective business operations. The ability to review key quality of service parameters such as jitter, latency, packet loss, and MOS has been essential for ensuring clear voice communication and meeting set QoS requirements. Overall, customers have reported increased productivity since using this product.

SolarWinds VoIP & Network Quality Manager (VNQM) Reviews

3 Reviews

Important tool for converged networks.

Rating: 9 out of 10

Incentivized

December 7, 2022

Use Cases and Deployment Scope

We need to make the quality-of-service parameters we set on our networking equipment are indeed being realized so that the voice communications which are vital to the business sound crystal clear. Before we implemented this module from Solarwinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.

Pros

Display expected quality-of-service versus actual results in real-time.
Help us dig into issues quickly and thoroughly.
Provides an early warning when thresholds are close to being exceeded.

Cons

It could integrate easier with our ITSM and alerting system - ServiceNow.
The user interface is a little different than other Solarwinds modules.
For this specific functionality the price seems a little high.

Likelihood to Recommend

It is best suited for managing and monitoring homogenous networks where the design is similar across the board. The most obvious use case is to make sure the correct network quality of service is being maintained to ensure voice call quality in a converged networked. It would be less suited/necessary if the voice and data networks were segmented from each other.

Gary Lee

EVP - Enterprise Applications in Information Technology at Fairway Independent Mortgage Corporation (10,001+ employees)

Vetted Review

6 years of experience

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VNQM - EYES to the Voice Network

Rating: 8 out of 10

Incentivized

December 13, 2019

Use Cases and Deployment Scope

Proactive WAN and VoIP monitoring tools that can help with troubleshooting. Review QOS, including jitter, latency, packet loss, and MOS. Troubleshoot VOIP call performance and correlate call issues.

Pros

Quality of service monitoring.
IP SLA Analysis.

Cons

Ring groups should be included.
Call recording feature is missing.

Likelihood to Recommend

VNQM helps network engineers to see network Voice quality issues from the end user perspective and thus be more proactive and engage voice teams accordingly.
The impact on SolarWinds performance due to polling numerous nodes & large number of IPSLA operations can be difficult to predict. It slows down the entire server and its functionality.

Nandini pallipamu

Network Engineer in Engineering at Commonwealth of MA (10,001+ employees)

Vetted Review

3 years of experience

VNQM provides a unique perspective to network monitoring.

Rating: 8 out of 10

Incentivized

February 28, 2019

Use Cases and Deployment Scope

SolarWinds VoIP and Network Quality Manager (VNQM) is used primarily by our voice team, but also on occasion by the network engineers. The tool is somewhat unique in the SolarWinds Orion suite in that it provides some WAN performance and quality data that is not available from other monitoring applications. That means that the data provided by VNQM provides a proactive perspective that can be missing in some cases.

Pros

It provides Call Manager statistics from either Cisco or Avaya devices.
In addition to the VoIP data, the tool also allows one to monitor ten other SLA operation types that provide WAN connectivity and quality data as well as infrastructure and application quality data.
VNQM has the ability to search CDR/CMR records.
VoIP gateway and infrastructure devices can also be monitored with VNQM.

Cons

The impact on SolarWinds performance itself of configuring a large number of IPSLA operations for monitoring can be difficult to predict. It would be beneficial to have some tools that could warn or predict the results of doing so.
Additional background information on the use case for each SLA operation type would be helpful to the user who may not be an expert in the field. The Server and Application Monitor product provides this benefit for application component monitoring.
The tool should be engineered to allow repeated SLA node discovery for any and all nodes in the Orion Platform database.

Likelihood to Recommend

This tool is well suited to a network environment consisting of multiple sites as long as those sites have a SLA-capable Cisco router. This allows the network engineer to essentially test any call path or meshing of call paths with synthetic VoIP operations. Additionally, since the SLA operations are "point-to-point" rather than being bound only to a central SolarWinds polling server, the data metrics provide a more complete and accurate picture of WAN performance.

Brett Organ

Senior Technology Consultant in Information Technology at Corona Technical Services (1-10 employees)

Vetted Review

Reseller

12 years of experience

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