Great tool to map user journeys
Use Cases and Deployment Scope
I use Smaply mainly to communicate user journeys to my clients. This simply allows me to digitize the results of the user study phases. No, no more paper and information loss. I also use this solution in class with my students to allow them to structure their work and to present their findings to other students.
Pros
- Structuring of personas
- Formating large user journey
- Sharing with teams
Cons
- Global look and feel
- Export format
- Text formating in sticky notes
Return on Investment
- Time saving
- Clarity for stakeholders
- Sharing best practices
Other Software Used
Miro, Basecamp, Google Hangouts Chat
