Slack Other Services (except Public Administration) Reviews & Insights

Score9.1 out of 10

9,074 Reviews and Ratings

Community insights

TrustRadius Insights for Slack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Communication: Users have praised Slack for its seamless communication features, allowing quick messaging and efficient collaboration among team members.

Integration with Third-Party Apps: Reviewers value the platform's ability to integrate with various third-party apps and services, enhancing productivity and streamlining workflows.

Customization Options: Customers appreciate the flexibility and customization options in Slack, such as setting notification preferences, creating private channels, utilizing emojis for interactive communication, sharing files seamlessly.

Integration: Integration with project management tools and calendars is also commended for enhancing connectivity in workflows.

Search Features: Users find the search functionality valuable for easily finding past messages and reference materials.

Slack Reviews

19 Reviews

Other Services (except Public Administration)Consumer Services7Religious Institutions1Civic & Social Organization2Non-profit Organization Management8Fundraising1

Slack for Remote Work

Rating: 9 out of 10

Incentivized

October 16, 2025

Use Cases and Deployment Scope

We use Slack for project management, coordination between teams and divisions, and collaboration on events. The product addresses business problems related to connection resident, hybrid, and remote staff with differing schedules working on similar or cross-divisional projects.

Pros

Collaboration
Community
Photo sharing

Cons

Editing can be tricky
Sharing links sometimes will not import
Seeing availability is not always intuitive

Likelihood to Recommend

Slack is well suited for quick communication between colleagues. This is especially for situations where an email would take too long, or be unnecessarily complicated. Slack is also appropriate for sharing event info or links to longer content (articles, etc.) that the community would appreciate. Slack is inappropriate for longer more complex discussions where you need to refer back to what someone has said.

Verified User

Employee in Legal (Non-profit Organization Management company, 501-1000 employees)

Vetted Review

8 years of experience

Great for team dynamics.

Rating: 7 out of 10

Incentivized

October 15, 2025

Use Cases and Deployment Scope

With my team, we used Slack as a communication channel for events and announcements. Last-minute or quick changes would be handled on Slack. I would say this is not for the planning of large events or the preparation of tasks that need to be done.

Pros

Channels
Attachments
Adding people into chats.

Cons

Connecting to email service.
Make tagging people easier.
Cleaner user interface.

Likelihood to Recommend

As mentioned before, Slack excels at facilitating the quick decision-making process that teams need. The conversations that need to be had during and after an event are what Slack is good at. I would not recommend Slack as a work application for planning processes, and where you constantly need to go back and forth between documents like Google Docs, Outlook, OneDrive, etc.

Verified User

Director (Non-profit Organization Management company, 501-1000 employees)

Vetted Review

3 years of experience

Slack - 1010 for Communications.

Rating: 10 out of 10

Incentivized

October 15, 2025

Use Cases and Deployment Scope

We use it internally for our national team, and we also use it when we’re part of other coalition groups. When we’ve had a model of different departments, we created channels for each department and for each initiative/program.

Pros

Keeping everything organized neatly and efficiently.
Integrating with other apps (Asana/Hubspot in our case).

Cons

I don’t think there are areas where I see improvement - I really do love Slack, and I’ve used other platforms before.

Likelihood to Recommend

Slack is best suited for all team settings. We’ve used it at our peak, where we had multiple programming streams across 8+ teams. As someone who handles operations for a smaller nonprofit, I found Slack to be great for integrating HubSpot and Asana, which helped build out more streamlined processes.

Michael Grey

Director of Operations in Human Resources at Rise, Inc. (Non-profit Organization Management, 11-50 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

A Friendly Team-Building Communication Go-To for Internal Messaging

Rating: 7 out of 10

Incentivized

October 15, 2025

Use Cases and Deployment Scope

We use Slack for regular team member communication and task management. We segment channels across different teams and use Slack as an accountability and task management tool as well. For example, interns check in at the beginning of the day and list their priorities. At the end of the day they give a progress update. We have whole team channels, as well as community boards, and some chats just for team-building/morale such as a chat to post pictures of your pets.

Pros

Ability to link documents and references in messages
Facilitate communication and team building
Channel/new chat segmentation, ease of creating diverse groups

Cons

I wish messages were easier to format, for instance being able to press the enter key to add a new line of text, versus send your message, or if you could expand the message box if you're typing out a longer, more formal paragraph. I find it's easy to send typos on Slack, versus longer-form content like email.

Likelihood to Recommend

Slack tends to be a more casual communication platform and best used internally within your team as a more professional alternative to texting, but a more casual alternative to email. I find that Slack is best for quick messages and check in's. It's nice that there is call functionality too, so if I'm messaging a colleague, we might determine that it's quicker to discuss live on a quick call. And instead of having to create an invite and set up conferencing, we can just click the call button. Slack is less appropriate for more formal communication and long, detailed messages needing formatting. I've never used Slack with a client, or send formal external messages through Slack.

Verified User

Analyst in Corporate (Consumer Services company, 51-200 employees)

Vetted Review

2 years of experience

Most easily usable communication software at work

Rating: 10 out of 10

Incentivized

November 15, 2024

Use Cases and Deployment Scope

To communicate with the team and to keep track of project statuses through integrations with Trello and GitLab in project-specific channels. This helps keep everyone on the same page, at a glance. We also use a lot of direct messaging when various things come up. It's faster than email or in person and then we always have a record on hand to reference of what was discussed.

Pros

Trello and GitLab integrations and how they are displayed
Auto-responders via Slackbot are easy to set up
Cross-platform apps

Cons

Syncing on mobile is sometimes a bit slow

Likelihood to Recommend

Well suited to on the fly questions and project notifications from other systems. Also well suited to keeping a record of discussions and ensuring those who aren't available in the moment can still see everything in the channels so they keep apprised of project details/discussions. It's not really great for when you need to sit down and demo something and brainstorm, but it can be used to note a summary for everyone on the project with the results of brainstorming sessions.

Leona Dorothy

Web Applications Developer; System Administrator in Information Technology at Living Church of God Intl. Inc. (Non-profit Organization Management, 51-200 employees)

Vetted Review

9 years of experience

Chatting tool with lots of features than help to improve pur company

Rating: 8 out of 10

Incentivized

October 10, 2024

Use Cases and Deployment Scope

My company uses Slack as tool for all employees. Every team has their own groups and they can talk about their needs. Not just development team.

Pros

Plug-ins with other apps such jira work really good
Videocalls work great

Cons

When you respond a colleague is hard to see the answer or is easy to forget to check answers. That thing could split one conversation into 3 different conversations. This is even harder when you are in a group.

Likelihood to Recommend

We can set up that if someone receive a message, ticket in jira could be created. Very easy to automate things. There are lots of plug-ins with other tools. That is one of the best uses.

The worst thing, in my opinion, responses during conversations. Is very easy to forget or skip answers from colleagues

Verified User

Administrator in Information Technology (Civic Social Organization company, 201-500 employees)

Vetted Review

1 year of experience

Slack is a great tool for remote and hybrid companies!

Rating: 10 out of 10

Incentivized

February 21, 2024

Use Cases and Deployment Scope

Slack is a great tool for team collaboration. For our fully remote team, I can't imagine working without this app. Daily communication, daily meetings, and in-app notifications from other external services are essential for us to keep up to date with tasks and progress in various projects.

Pros

chat
integration with external services
web calls

Cons

small issues with notifications in desktop app

Likelihood to Recommend

For hybrid and remote teams, Slack is a great tool. For an office team, Slack may be “too much” and can overload team communication.

Verified User

C-Level Executive (Non-profit Organization Management company, 11-50 employees)

Vetted Review

5 years of experience

Slack - my favorite

Rating: 10 out of 10

Incentivized

February 12, 2024

Use Cases and Deployment Scope

Slack is an incredibly visually pleasing and fast/easy way to communicate to large groups, single individuals or smaller subgroups of people. I love the functionality of giphy's where you can clear express what you are trying to say, and the huddle functionality has gotten better over time. I've been using Slack for the last 6 years and I'm always sad if I change company's and the platform of communication changes from Slack to a different platform.

Pros

Visually pleasing
Extensive ability to communicate through giphy's, emoji's, formatting of information
up time is very consistent

Cons

I would love to see Slack adding in more quick commands
putting together training for how to use these quick commands

Likelihood to Recommend

Slack is fun to use when you're trying to get quick answers, quick responses. Like with any other chat platform, if you have more complex ideas to try to explain, sometimes it is not as clear and desirable, but that just has to do with what you're trying to accomplish. For connection and team building, it is incredible.

Verified User

Consultant in Product Management (Consumer Services company, 5001-10,000 employees)

Vetted Review

6 years of experience

How Slack helped grow our ARR!

Rating: 10 out of 10

Incentivized

November 3, 2023

Use Cases and Deployment Scope

My product is an announcement app for Product Updates & Software Updates. Users can create their own widgets and changelog to publish posts and announcements. We also have a feature request, roadmap and NPS tool.

We use our product to align with different departments, create technical support tickets, and work on them with our technical team via using Threads, and integrated Slack with many different applications to streamline our product design process.

Pros

Direct Communication
Creating threads to align with different products
Integration with other applications with helps with organization and planning

Cons

Using Canvas in channels can be improved and highligted.
Wish we could add message templates. For example, when creating a bug report, I always have to rewrite the template (or copy it from a notepad)

Likelihood to Recommend

Slack is well suited for small teams and startup companies. I think using it for very large teams could get complicated due to Slack's simplicity in my opinion.

Ahmet Memis

Support Assistant in Customer Service at AnnounceKit (Consumer Services, 1-10 employees)

Vetted Review

2 years of experience

View profile

Slack review

Rating: 10 out of 10

Incentivized

April 28, 2023

Use Cases and Deployment Scope

My whole team uses Slack to communicate with each other, we have different channels where we find out about new company news, we also have private groups for different business areas. It is very useful, we can also link other applications, this makes it easier for us to remember meetings, presentations, among other things

Pros

Notifications for my meetings and chats
Have conversations easy to find
notify my team when i'm sick or busy or in PTO with a emoji in my profile

Cons

Delete or leave a conversations with multiple people
have a more personalized profile
have the option to automate some channels so that they open themselves

Likelihood to Recommend

When you want to ask a question or comment to someone at work but you want it to be immediate without having to send an email but you don't want it to be so inappropriate to send it by whatsapp, Slack is the option. But when you talk with a client and you want to have evidence I think is better an email

Verified User

Analyst in Professional Services (Consumer Services company, 1001-5000 employees)

Vetted Review

1 year of experience

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