Triple threat — great product, great features, great price
Use Cases and Deployment Scope
We use SimpleTexting to engage with monthly supporters. It's a perk monthly donors receive when they sign up, and through texting, they have access to exclusive content that is just for them, or they receive it before others. We also solicit feedback and enjoy hearing from supporters through SimpleTexting as well. For us, it's a way to highlight the relational aspect of joining our organization as a supporter and the nature that the organization and its donors are in the work together.
Pros
- Easy, quick and simple set-up, you can hit the ground running
- Tracking texts sent, texts received for easy communication
- Ways for people to sign-up and opt-in to receive texts is easy and clear
Cons
- It has been difficult to use the platform on one account for more than one purpose (toll-free texting AND shortcodes, for example)
- I don't hear about product updates unless I visit the website; it would be beneficial if there were even a newsletter for existing customers
- There isn't an integration for our organization's current CRM
Most Important Features
- Two-way texting
- Affordability
- Contact sign-up/import
Return on Investment
- Increased donor communications (frequency and channel)
Other Software Used
Asana, Microsoft Teams, Sprout Social, Mailchimp
