SimpleTexting Other Services (except Public Administration) Reviews & Insights

Score7.6 out of 10

29 Reviews and Ratings

Community insights

TrustRadius Insights for SimpleTexting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

SimpleTexting offers a versatile set of use cases that cater to a diverse range of needs. With its monthly supporter engagement feature, users can connect with their supporters by providing exclusive content and gathering valuable feedback. The short-code setup enables churches to instantly reach out to visitors and keep them updated on various ministries.

For marketing purposes, SimpleTexting serves as both a mass and niche marketing tool, allowing users to send personalized messages, as well as links, forms, and surveys. It proves particularly useful in communicating with conference attendees, providing timely announcements and accommodating schedule changes. Moreover, SimpleTexting meets the communication preferences of Gen Z individuals who find email obsolete.

Non-profit organizations and sports teams also benefit from SimpleTexting's capabilities. A minor league baseball team utilizes it to inform fans about upcoming games and maintain their engagement. Meanwhile, a weather consulting service effectively delivers weather updates and associated PDFs to clients. In the healthcare sector, SimpleTexting aids in sending news updates and deals to patients.

The product provides seamless communication experiences for appointment reminders, connecting with unreachable clients via phone, notifying clients of upcoming program offerings, and ensuring fitness boutique studio owners are informed about retail lookbook releases.

It is an effective tool for creating connections beyond event encounters through keyword texting and automatic replies, linking new acquaintances to online communities. Marketing departments utilize SimpleTexting for customer communication and offers dissemination while onsite marketing campaigns employ it to distribute rewards to potential users for engaging with platforms.

Additionally, SimpleTexting streamlines mass communication within organizations by sending reminders for appointments and reaching out to individuals who cannot be contacted by phone. Meal packing events become organized more efficiently with SimpleTexting by engaging populations and volunteers while enhancing the overall client experience.

For churches without an email newsletter system, SimpleTexting facilitates updates and reminders transmission to congregations. App developers leverage the product's capabilities for driving app downloads via SMS shortcodes. By sending mass text messages, SimpleTexting allows organizations to disseminate project donation requests and live streaming alerts to volunteers, supporters, and donors.

On the internal front, SimpleTexting proves invaluable for sending immediate messages to staff, members, and guests. The platform boosts attendance and social media live views. It is also employed for marketing purposes by promoting coding classes and events while being a vital channel for critical customer communication. Lastly, SimpleTexting assists in contacting leads in the homebuilding industry, ensuring efficient communication tracking through a linked database system.

Reviews

13 Reviews

Other Services (except Public Administration)

Triple threat — great product, great features, great price

Rating: 10 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

We use SimpleTexting to engage with monthly supporters. It's a perk monthly donors receive when they sign up, and through texting, they have access to exclusive content that is just for them, or they receive it before others. We also solicit feedback and enjoy hearing from supporters through SimpleTexting as well. For us, it's a way to highlight the relational aspect of joining our organization as a supporter and the nature that the organization and its donors are in the work together.

Pros

Easy, quick and simple set-up, you can hit the ground running
Tracking texts sent, texts received for easy communication
Ways for people to sign-up and opt-in to receive texts is easy and clear

Cons

It has been difficult to use the platform on one account for more than one purpose (toll-free texting AND shortcodes, for example)
I don't hear about product updates unless I visit the website; it would be beneficial if there were even a newsletter for existing customers
There isn't an integration for our organization's current CRM

Likelihood to Recommend

SimpleTexting has been wonderful for the purposes for which we signed up. We wanted an easy-to-use platform that allowed 2-way texting, assigned a phone number, had the ability to collect phone numbers/contact easily (whether through an import or a user sign-up, spoiler SimpleTexting has both), etc. It has provided all of that and more easily, without a contract. And the platform is so easy to use for our team. One of the only issues we're having is wanting to expand our use of SimpleTexting, and using multiple options for texting (i.e., shortcode, toll-free, landline/business enabling) has been difficult on one account.

Dana North

Marketing Director in Marketing at World Relief (Non-profit Organization Management, 501-1000 employees)

Vetted Review

2 years of experience

View profile

SimpleTexting - it's THAT SIMPLE!

Rating: 9 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

We use this to communicate with attendees during a conference for announcements and schedule changes. It also serves as a reminder to students on our campuses about different events or details regarding an event they are already coming to. As Gen Z could agree that email seems obsolete to them, their phone usage is still incredibly high so we know this meets them where they're at to get pertinent information to them.

Pros

Easy to use - app on your phone to send quickly.
Make different lists of people.
Can schedule texts to go out ahead of time.

Cons

Estimating carrier charges better.
There's a plan that has 7500 texts and then the next plan up is a ton more so I'd love to see one that's more in between for our use.

Likelihood to Recommend

Well suited: reaching Gen Z or others who are on their phones constantly, for quick communication, urgent communication, to send out additional resources or links.
Less appropriate: for an older generation who isn't going to be using texting as much of a primary communication method, not for longer messages or explaining different things.

Katie Turner

Director Of Operations at Student Mobilization (Non-profit Organization Management, 201-500 employees)

Vetted Review

2 years of experience

View profile

SimpleTexting is amazing for religious organizations

Rating: 9 out of 10

Incentivized

March 30, 2022

Use Cases and Deployment Scope

We use SimpleTexting strictly for mass communication from organization to members and department staff.

Pros

customer service is great with responding to questions and concerns

Cons

I feel they can improve with the number of characters that can be sent out

Likelihood to Recommend

SimpleTexting is very well suited for mass text messaging to people who subscribe to be added to your list of contacts. They are also well suited for keeping contacts organized.

barbara graham

Communications Coordinator in Customer Service at nazarene all nations (Religious Institutions, 51-200 employees)

Vetted Review

2 years of experience

SimpleTexting is gold for Nonprofits

Rating: 9 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

We currently use SimpleTexting to send out mass text messages to our volunteers, supporters, and donors. with SimpleTexting we are able to send out “call to action”, project donation requests, or “tune in” messages when we are live streaming.

Pros

Signing up to be on the subscriber's list is extremely easy. Texting a single word to a number is extremely helpful.
Communication with customer service is great.

Cons

I would like to see them return to using short code numbers to subscribe.

Likelihood to Recommend

SimpleTexting is well suited when it comes to scheduling future text and setting up campaigns. This allows us to set weekly reminders to go out without doing it manually every week.

Verified User

Director in Corporate (Non-profit Organization Management company, 11-50 employees)

Vetted Review

1 year of experience

SimpleTexting is great for increasing your outreach numbers!

Rating: 9 out of 10

Incentivized

March 28, 2022

Use Cases and Deployment Scope

We use SimpleTexting to get out immediate messages to all staff and members. Thanks to SimpleTexting we are able to communicate effectively and immediately with the staff, members, and guests who look to stay in touch with the organization. Because of SimpleTexting, our attendance has increased along with the number of social media live views.

Pros

Disburse mass messages effectively.

Cons

We should be able to group specific numbers to a category to send messages to a specific category group.

Likelihood to Recommend

Being able to go in and change status to active or inactive is great. Also being able to reply back to specific people is great and not always a mass text.

Verified User

Administrative Assistant in Customer Service (Religious Institutions company, 51-200 employees)

Vetted Review

2 years of experience

SimpleTexting is amazing!

Rating: 10 out of 10

Incentivized

November 10, 2021

Use Cases and Deployment Scope

SimpleTexting is used by our Client Experience Department. We use SimpleTexting to engage the populations that we serve as well as to engage our volunteers for our meal packing events. This has solved and streamlined a lot of processes when it comes to our overall client experience. In the future, we plan to use this for all lines of business including events, volunteers, and our donors!

Pros

Easy to use
Great Help Center/Live Chat Access
Easy Functionality

Cons

More detailed information on program tiers
rolling over "credits" or texts per month or annually
Data collection for campaigns

Likelihood to Recommend

SimpleTexting is great if you have 10-50 employees or 100+ employees. Once you figure out your use case scenarios, SimpleTexting can help you pick out a great plan that suits your needs! You can update your "credits" per month/year at any time as well. Their features are great if you need to create a subscribers list and reach out to a specific population with reminders or even hundreds of people at a time. We use SimpleTexting for reminders, updates on our events, and so much more!

Verified User

Manager (Non-profit Organization Management company, 11-50 employees)

Vetted Review

2 years of experience

Solid Value for Basic Text Marketing

Rating: 10 out of 10

Incentivized

April 24, 2020

Use Cases and Deployment Scope

We used it as an opportunity to link new people we met at events to our online community through keyword texting and automatic replies forwarding them in the appropriate direction thereafter. The key problem we were facing was a lack of connection between physical connection and ongoing online contact. SimpleTexting provided a simple platform where we were able to meet that need.

Pros

Unlimited keywords.
Simple to set up triggers.
Easy access to data.

Cons

Direct messaging feature "unread" feature sometimes unclear.
Direct messaging "search" feature requires a specific format to find the number.

Likelihood to Recommend

SimpleTexting is well suited for anyone wanting to get entry level text marketing experience. The reason we moved away from the platform was because we needed solutions that required custom development, but our experience with SimpleTexting was an immediate access to the base product that we were wanting, with the experience that allowed us to iterate and expand. For anyone wanting to do the same, my experience with SimpleTexting was great.

Nate Hilpert

Director of Finance in Product Management at HeartSupport (Non-profit Organization Management, 1-10 employees)

Vetted Review

1 year of experience

View profile

SimpleTexting increases clients at nonprofit

Rating: 10 out of 10

Incentivized

January 17, 2020

Use Cases and Deployment Scope

Our whole organization uses SimpleTexting. We use it daily to remind clients of their appointments and two to three times a week to reach out to people we haven't been able to reach via phone. We also use it to alert clients of upcoming program and service offerings and reset appointments when clients have missed them.

Pros

Simple.
Easy to use.
Great interface.

Likelihood to Recommend

We have suggested it to all affiliates of Dress for Success. There are over one hundred and fifty affiliates of Dress for Success, which is a nonprofit, across the globe and we have recommended it to all affiliates. However, our affiliate is moving to use Salesforce and I will be looking for a free SMS interface and hoping that SimpleTexting will work.

Megan Eilenberger

Program Director in Customer Service at Dress for Success (Non-profit Organization Management, 1-10 employees)

Vetted Review

2 years of experience

SimpleTexting...simple and effective!

Rating: 9 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

SimpleTexting is being used as a way to communicate and send offers to our customers. The Marketing department manages the use of it, the offers, the scheduling, etc.

Pros

SimpleTexting is easy to use. Multiple users can access the dashboard and send texts and manage contacts
We have had great success running multiple promotions at once by using different keywords to trigger various offers. For example, one keyword will trigger a free service, and another keyword will trigger a discount off product or service.
Simpletexting lets us segment our list which is extremely helpful in sending out market specific offers

Cons

It would be nice to have more characters to use in the body of the text.

Likelihood to Recommend

It is well suited for a general overall customer base. Although we can segment a little by geographical area, we cannot segment based on individuals.

Kim Allen

Marketing Director in Marketing at Delta Sonic Car Wash (Consumer Services, 1001-5000 employees)

Vetted Review

2 years of experience

View profile

SimpleTexting is exactly what the name implies

Rating: 9 out of 10

Incentivized

May 20, 2019

Use Cases and Deployment Scope

SimpleTexting gives us the functionality we need to send mass text messages to any segment of our population that we need to send specific communications to. We can send out links, forms, and surveys to get any kind of information we need. We can also use fields like First Name to send personalized messages to our recipients. It is a fast and easy way to send out information to large groups of people.

Pros

Schedule messages to be sent out at a future time or date
It is easy to use
The admin dashboard is intuitive and gives relevant information

Cons

The mobile app isn't awesome

Likelihood to Recommend

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else.

Jared Lyda

Director Of Operations at Beta Upsilon Chi (Non-Profit Organization Management, 11-50 employees)

Vetted Review

1 year of experience

View profile

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Triple threat — great product, great features, great price

Rating: 10 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

Pros

Easy, quick and simple set-up, you can hit the ground running
Tracking texts sent, texts received for easy communication
Ways for people to sign-up and opt-in to receive texts is easy and clear

Cons

It has been difficult to use the platform on one account for more than one purpose (toll-free texting AND shortcodes, for example)
I don't hear about product updates unless I visit the website; it would be beneficial if there were even a newsletter for existing customers
There isn't an integration for our organization's current CRM

Likelihood to Recommend

Dana North

Marketing Director in Marketing at World Relief (Non-profit Organization Management, 501-1000 employees)

Vetted Review

2 years of experience

View profile