I love SimplePractice!
Pros
- Scheduling.
- Billing.
Cons
- Would like more usability on the app.
Return on Investment
- Not overly expensive to use.
- No drawbacks.
Other Software Used
Google Analytics
What is SimplePractice?
SimplePractice is a practice management platform, made specifically for small business owners in the health and wellness space. SimplePractice’s feature set includes secure messaging, customizable paperless intake forms, a template library, free appointment reminders (SMS, email, & voice), electronic claim filing, billing and invoicing, a beautiful client portal with online appointment booking, and more.
Categories & Use Cases
Not for larger practices
Use Cases and Deployment Scope
We use it as our EHR in a nutrition practice.
Pros
- Easy client interface
- Telehealth
Cons
- invoicing is terrible, in my opinion.
- setting practice defaults
- customized team access permissions
- inability to have more than one service with the same CPT code, I've found.
- inability to show clients just a list of insurances we accept, I've found.
- only 1 telehealth location despite there now being 2 telehealth place of service codes, I've found.
- inability to create default telehealth place of service codes and modifiers specific to each insurance, I've found.
- reports are lacking. I cannot pull a report to see what clients we have with a certain insurance, what percent of claims are from various insurance companies, how many sessions on average my clinicians are having with their clients, and so many more, I've found.
- scheduler and biller permissions are inadequate to do those jobs, I believe.
- Pricing is too high, I believe.
- insurance eligibility checks are a joke and why in the world are they 5 cents each? Talk about nickel and dimming in my opinion.
- Too many workarounds, in my opinion.
- widget scheduling cannot be customized, like cannot have people choose service first, then clinician. Must first choose clinician. Also cannot re-order list of providers in it, I've found.
- No cancellation emails were sent to clients, I found. Why?
Most Important Features
- Insurance billing
- online
Return on Investment
- Well I switched to it because I wanted to do my own billing but over time i had to hire a biller anyway because the admin side of things is so time consuming. Lots of clicks and inefficient workarounds, I've discovered.
Alternatives Considered
Kareo EHR, TherapyNotes and Practice Fusion
Other Software Used
Google Workspace (formerly G Suite), QuickBooks Online, Gusto
SimplePractice: The highs, lows, and everything in between
Use Cases and Deployment Scope
SimplePractice was used to manage client appointments, notes, and accounting. Also was helpful with sending out monthly superbills and appointment reminders. All employees were able to utilize all features under one joint account. It addresses the problem of having excessive paperwork and file cabinets with limited accessibility, especially within the digital age.
Pros
- Intake paperwork formatting
- Calendar interface and ease of use
- Automated features such as appointment reminders
Cons
- Not being able to add 2 therapists to a client
- Having a steep learning curve to figure out where all the features were located
- Increased pricing with forced features that I did not plan to ever use
- Not having IvyPay as a payment option
- Only having one way calendar sync
Most Important Features
- Electronic notes
- Automated superbills
- Automated appointment reminders
- Calendar sync (even though one way)
Return on Investment
- The electronic paperwork has established me as a professional in the modern age
- It has allowed me to streamline parts of my group practice
- It has helped me stay organized and keep up with things to be done
Other Software Used
Squarespace, Acuity Scheduling, a Squarespace company, Zoom
