SimplePractice Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for SimplePractice are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Quick and efficient claims management: Users appreciate the ability to quickly and efficiently submit and manage claims. Many reviewers have mentioned that they can easily submit claims within minutes and receive prompt notifications for any errors or resubmissions needed. This feature streamlines the billing process and reduces administrative burdens.

Fast payment processing through electronic claims submission: The electronic claims submission feature is highly valued by users as it ensures quick payments. Several reviewers have mentioned that this feature saves time and allows for a smoother cash flow in their practices.

Simplified billing with integrated credit card processing: Users find the collections process to be minimal thanks to the integration of credit card processing within the system. Some users have mentioned that this integration simplifies billing operations, eliminating the need for external payment processors.

Reviews

3 Reviews

Not for larger practices

Rating: 5 out of 10

Incentivized

May 26, 2022

Use Cases and Deployment Scope

We use it as our EHR in a nutrition practice.

Pros

Easy client interface
Telehealth

Cons

invoicing is terrible, in my opinion.
setting practice defaults
customized team access permissions
inability to have more than one service with the same CPT code, I've found.
inability to show clients just a list of insurances we accept, I've found.
only 1 telehealth location despite there now being 2 telehealth place of service codes, I've found.
inability to create default telehealth place of service codes and modifiers specific to each insurance, I've found.
reports are lacking. I cannot pull a report to see what clients we have with a certain insurance, what percent of claims are from various insurance companies, how many sessions on average my clinicians are having with their clients, and so many more, I've found.
scheduler and biller permissions are inadequate to do those jobs, I believe.
Pricing is too high, I believe.
insurance eligibility checks are a joke and why in the world are they 5 cents each? Talk about nickel and dimming in my opinion.
Too many workarounds, in my opinion.
widget scheduling cannot be customized, like cannot have people choose service first, then clinician. Must first choose clinician. Also cannot re-order list of providers in it, I've found.
No cancellation emails were sent to clients, I found. Why?

Likelihood to Recommend

I think it's a good choice for solo providers who bill insurance. If you have employees or are self-pay, go elsewhere, in my opinion.

Verified User

Director (1-10 employees)

Vetted Review

5 years of experience

SimplePractice: The highs, lows, and everything in between

Rating: 5 out of 10

Incentivized

May 10, 2022

Use Cases and Deployment Scope

SimplePractice was used to manage client appointments, notes, and accounting. Also was helpful with sending out monthly superbills and appointment reminders. All employees were able to utilize all features under one joint account. It addresses the problem of having excessive paperwork and file cabinets with limited accessibility, especially within the digital age.

Pros

Intake paperwork formatting
Calendar interface and ease of use
Automated features such as appointment reminders

Cons

Not being able to add 2 therapists to a client
Having a steep learning curve to figure out where all the features were located
Increased pricing with forced features that I did not plan to ever use
Not having IvyPay as a payment option
Only having one way calendar sync

Likelihood to Recommend

This is the first EHR platform I used. It is very professionally done with an aesthetically pleasing interface and has broad functionality. I would recommend it to a colleague who is a single practitioner with a small solo practice. I would not, however, recommend it to a group practice owner as I have found many alternatives that are just as good for a noticeable pricing difference with SimplePractice’s new fee structure.

Verified User

Director (1-10 employees)

Vetted Review

2 years of experience

I love SimplePractice!

Rating: 10 out of 10

Incentivized

February 14, 2020

Use Cases and Deployment Scope

I use Simple Practice to schedule all of my athlete sessions. My billing goes automatically and seamlessly through the software system. I take all of my notes on each athlete during each session. It has an app that I have on my phone where I can view everything from wherever I am at.

Pros

Scheduling.
Billing.

Cons

Would like more usability on the app.

Likelihood to Recommend

I have been able to use Simple Practice exactly the way that I intended to and would highly recommend to anyone else, especially those in my profession where other programs are not created specifically for the profession. I've been able to customize everything to exactly what I need in my business.

Emily Williams

Mental Coach in Professional Services at Champion Mindset Consulting LLC (1-10 employees)

Vetted Review

1 year of experience

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