TrustRadius: an HG Insights company

SightCall for Customer Service

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What is SightCall for Customer Service?

SightCall for Customer Service allows you to see what the customer sees and guide them remotely with AR-powered visual assistance.

Categories & Use Cases

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Live video with AR support for any audio or chat session with simple invitation options. Agents stay on the chat record while escalating to real-time video, adding new visual insight alongside existing content to achieve rapid issue resolution on the spot.
By blending the digital and physical worlds into a real-time collaborative environment, SightCall increases shared understanding to deliver stress-free and meaningful experiences for customers and employees alike.

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