TrustRadius: an HG Insights company

What is SightCall for Customer Service?

SightCall Enterprise provides an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class experiences.

A lack of visual context and input during service calls can often lead to long handle times, frustrated employees, and dissatisfied customers. By blending the digital and physical worlds into a real-time collaborative environment, SightCall increases shared understanding to deliver stress-free and meaningful experiences for customers and employees alike.

SightCall enables users to deliver instant service through enriched video to improve the customer experience.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Videos

Screenshots

Live video with AR support for any audio or chat session with simple invitation options. Agents stay on the chat record while escalating to real-time video, adding new visual insight alongside existing content to achieve rapid issue resolution on the spot.

FAQs

What is SightCall for Customer Service?
SightCall for Customer Service allows you to see what the customer sees and guide them remotely with AR-powered visual assistance.
What are SightCall for Customer Service's top competitors?
Help Lightning are common alternatives for SightCall for Customer Service.
Who uses SightCall for Customer Service?
The most common users of SightCall for Customer Service are from Enterprise.