SherpaDesk

Score8.4 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for SherpaDesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and intuitive interface: Users find SherpaDesk to be easy to use for both end users and technicians. The interface is clean, modern, and intuitive, making it easy to navigate and interact with the software. Some reviewers appreciate the simplicity and full-featured nature of the user interface, which helps them easily manage their tickets and tasks.

Responsive support team: The support from SherpaDesk is highly praised by users. Reviewers mention that the support team is quick to respond and addresses queries and issues promptly. Many users appreciate the responsiveness and helpfulness of the support team, as they feel that their suggestions and questions are taken seriously.

Integration capabilities: Users highlight the integration capabilities of SherpaDesk. The software seamlessly integrates with other platforms such as Quickbooks, Freshbooks, and NinjaRMM, allowing for efficient management of accounts, expenses, and invoices. Several reviewers appreciate the ease of syncing data between different systems, reducing manual work and streamlining processes for better productivity.

Reviews

3 Reviews

Happy with it

Rating: 9 out of 10

Incentivized

February 1, 2017

Use Cases and Deployment Scope

As a freelance ERP software consultant I've been using Sherpadesk for four months and I can say I'm very happy with the service. It can create tickets via e-mail which is essential to me. It's even free for a one support account. It's possible to create a customer account/contact, support categories, custom fields, priorities, SLA, support portal, knowledge base etc. Remote assistance & live chat are also possible with a small extra charge. The system has very flexible reporting capabilities and the standard Time & Costs report works very fine for me. One drawback is that it can be somewhat slow from time to time. Last but not least it has a mobile application as well (I use Android). SherpaDesk is a full fledge support desk software and I can recommend it to anyone.

Pros

Can create ticket via e-mail
Good reporting capabilties
Mobile application
Free for one person

Cons

Somewhat slow sometimes
Android application needs improvement

Likelihood to Recommend

[It's] well suited for cloud support applications as there's no installation or maintenance required.

Cengiz Ucar

Freelance ERP Consultant in Information Technology at Cengiz Uçar (1-10 employees)

Vetted Review

1 year of experience

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SherpaDesk is good. Our team just feels happier

Rating: 9 out of 10

Incentivized

December 1, 2016

Use Cases and Deployment Scope

This tool has made our life much easier. I wasn't sure about SherpaDesk because there are many other options out there. The dashboard is well made, simple and easy to use. It saved us from our in-house solutions stringing together many tools. You can literally send an invoice to QuickBooks in two clicks from a ticket. Sometimes I will find a function to be a little wonky, but their support is good so I can usually get around any issues. Definitely recommended for small businesses.

Pros

Ticketing is very fast & easy
Tracking time is fast

Cons

Will load slow sometimes
Could have more knowledge base articles

Likelihood to Recommend

[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.

Verified User

Employee in Information Technology (11-50 employees)

Vetted Review

1 year of experience

A newbie's perspective

Rating: 8 out of 10

Incentivized

December 1, 2016

Use Cases and Deployment Scope

SherpaDesk is being used campus-wide as our IT ticketing system. It addresses project management and prioritization of IT issues.

Pros

Easy for the end user to navigate
Integrates well with our Google systems
Has a fairly good phone app

Cons

Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
The ability to see the latest update in the ticket view.

Likelihood to Recommend

It works well for our purposes.

Jessica Piper

Director IT Services in Information Technology at Northwest Nazarene University (201-500 employees)

Vetted Review

1 year of experience

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