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SherpaDesk

Score8.4 out of 10

9 Reviews and Ratings

What is SherpaDesk?

SherpaDesk is a complete solution for companies to manage customer support issues, capture billable time and monitor their projects' profitability.  The vendor says the mobile application is the perfect solution for any organizations who have techs in the field to log all of their time and enter their expenses. The vendor’s value proposition is that SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects. This in turn allows instant updates on all of the organization's projects and profitability.


Categories & Use Cases

Videos

Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their team
Screenshot of Manage all open tickets and sort by priority on what needs to be completed first
Screenshot of Track and enter all billable and non-billable time
Screenshot of Review project progress and profitability
Screenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrations
Screenshot of Update customer requests, add time and expenses remotely

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Screenshot of Techs get instant access to what needs to be done and how they are performing against their team

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android

FAQs

What is SherpaDesk?
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
What are SherpaDesk's top competitors?
Zendesk Suite, ConnectWise PSA, and Datto Autotask PSA are common alternatives for SherpaDesk.
What is SherpaDesk's best feature?
Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 8.9.
Who uses SherpaDesk?
The most common users of SherpaDesk are from B2C.