Shelf

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms. Results return helpful snippets that help to dig deeper on-demand–not long articles that waste precious time.

With Shelf, the user can identify gaps between questions and answers and see how well content meets customer needs. Health scores and content engagement dashboards provide the necessary insights needed to prioritize constant improvements.

Shelf automates the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments, so admins can save hundreds of hours on repetitive processes.

Shelf can be embedded into a CCaaS, CRMs, or ticketing systems to shorten response time and increase agent productivity.

The knowledge platform is open and extensible, providing pre-built integrations, SDKs, and APIs that integrate with enterprise applications. Ultimately Shelf helps users create content once and deliver the right answer to the right place at the right time, every time.