TrustRadius: an HG Insights company

Guru

Score9.5 out of 10

518 Reviews and Ratings

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Categories & Use Cases

Media

Screenshot of Verification
Screenshot of Slack integration
Screenshot of Trending topics for Slack
Screenshot of Browser extension
Screenshot of Announcements
Screenshot of Duplicate Detection

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Screenshot of Verification

Who Buys & Uses Guru

Guru Reviews

What users are saying about Guru.
View all Guru reviews

Pros

  • Robust and quick search functionality for information retrieval
  • Efficient organization and categorization of knowledge content
  • Intuitive and user-friendly interface for navigation

Cons

  • Inconsistent accuracy and relevance of AI search results
  • User interface and experience require refinement
  • Limited or insufficient content organization and categorization features

Guru is easy to use and saves time.

Incentivized
Verified User
Employee in Professional Services (51-200 employees)

Use Cases and Deployment Scope

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

Pros

  • Guru's searchability works very well.
  • Integration to Slack is seamless. Being able to link and search from Slack saves time.
  • Easy edits make changes quick and easy.
  • The 'Verified' tool lets you know the information is accurate.

Cons

  • I haven't run into any major issues yet.

Return on Investment

  • I'm not privy to the financial side but Guru cuts back on the need for multiple platforms or expensive data storage.

Usability

Alternatives Considered

Google Drive

Other Software Used

Slack, Gong, Aircall

Great platform for knowledge Management and Resource Sharing

Incentivized
Mubtasim Rahman
Senior Specialist, Developer Support at Shopify (5001-10,000 employees)

Use Cases and Deployment Scope

I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.

Pros

  • Ability to add comments to guru cards allowing viewers to give creators their opinions.
  • Ability to unverify cards and keep timely inspection of cards to ensure they are valid.
  • Ability to add images/videos and other form of files to cards directly.
  • Ability to search for relevant information through the search feature.

Cons

  • The navbar could be better and provide more clarity.
  • There should be an option for a dark mode.
  • The bulk analytics should be downloadable straight from guru as opposed to needing email.

Return on Investment

  • Given the ability for my org to quickly assign courses of content to people from different subdisciplines.
  • Given the org to create relevant content on a centralized platform thus reducing the need to maintain info on other platforms.

Usability

Other Software Used

Slack, Workday Human Capital Management, Okta

Guru is the best

Incentivized
Fernanda Moraes
Customer support in Customer Service at Modsquad (501-1000 employees)

Use Cases and Deployment Scope

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

Pros

  • Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
  • Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
  • The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company

Cons

  • Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
  • Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
  • The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush

Return on Investment

  • In the case of my company, the return on investment is excellent because Guru is used by all advisors, every day, as a manual for each workflow, and there are hundreds of workflows.
  • The Guru is also a basis for the quality of the services provided, where if the advisor does not follow what is written in the Guru, he will be warned, so in this way the Guru is also responsible for the quality of the service that is delivered to the end client
  • Customer support requires that all customers have their issues resolved. With Guru, all technical issues in the app can be resolved by following the steps outlined in each card, eliminating the need for a technical advisor for the tech issues and saving company money
  • Overall, Guru helps my company retain end customers, deliver desired results, and maintain transparency with customers.

Usability

Alternatives Considered

Document360

Other Software Used

Slack, Island, Playvox

Guru's a Life Saver

Incentivized
Ricardo VirginilliView profile
Catalog Quality Coordinator in Customer Service at Modsquad (1001-5000 employees)

Use Cases and Deployment Scope

We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.

Pros

  • Possibility to detail and separate in different ways the documentation
  • Real time update if needed
  • Great support for the tool when needed
  • High customization
  • Easy use and training

Cons

  • Better integration with other APIs, like Khoros and others

Return on Investment

  • Faster response time
  • Good platform to update and maintain documentation
  • Fast and reliable source

Usability

Guru Easiest Tool.

Incentivized
Ella Mae GavinoView profile
Customer Service Rep in Customer Service at Lalamove (1001-5000 employees)

Use Cases and Deployment Scope

The business problem that the product addresses is that when we are looking for processes, we need to know when we are assisting our customer. All our knowledge base will be located at Guru. All internal processes will be found on this tool. This is our primary tool for identifying any process.

Pros

  • Knowledge base.
  • Process tool.
  • Quality assurance Guide.
  • Tracker and Forms base.

Cons

  • No improvement , everything is good.

Return on Investment

  • it makes our job easier.
  • No hassles.

Usability

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