Guru

Guru has changed the way we work as a team. As listed below, we had many issues trying to find a home for all of our event details, and now Guru is that space for us. I was receiving so many questions about events because no one knew the details before attending, and now, everyone can see them and know what to expect. My attendees are going into events feeling much more confident and secure in our commitment and attendance. I was expecting my team to adopt 25% of its features, but we have surpassed 90%! This has been wonderful for our workflow and how we interact with each other as well. Below, you can see the issues we used to have and how Guru has helped solve them. I would recommend this product to anyone who has the same problems as I once did. We used to have these issues: -Nowhere to house all of our event details -No updates on new information -No ease of finding details -Tons of questions from event attendees because they were not set up for success. How is Guru solving these issues? -All details are on one platform. -It is straightforward to navigate. -New information notifications are available to card subscribers. -Event attendees feel well-supported and know what to expect.

AspenONE Engineering

Google Drive, S4 for Salesforce, Microsoft Powerpoint

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

Google Drive

Slack, Gong, Aircall

I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.

Slack, Workday Human Capital Management, Okta

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

Document360

Slack, Island, Playvox

We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.