ServiceNow "6-pack" ITBM solution
Use Cases and Deployment Scope
We use ServiceNow for managing our entire IT business. We not only use the standard ticketing and requests catalog, but also PPM - project portfolio management alongside resource management and allocation across the entire department and Agile development for the ongoing software releases and drops. About 50 users worldwide get in sync using this tool in a pretty good way.
Pros
- Resource planning
- Collaborating
Cons
- Classic project management
- UX
Most Important Features
- Resource planning
- Agile sprint, stories and scrum task tools
Return on Investment
- We abandoned spreadsheet and can now measure and manage
- We can set expectations properly, commit to stakeholders, and meet our deadlines
Other Software Used
VMware Carbon Black EDR, Symantec Advanced Threat Protection
