ServiceNow IT Asset Management

Score8.2 out of 10

52 Reviews and Ratings

Community insights

TrustRadius Insights for ServiceNow IT Asset Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.

One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.

Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.

ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.

Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.

Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.

Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.

Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.

Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.

Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.

Reviews

17 Reviews

ServiceNow IT Asset Management - My experience

Rating: 8 out of 10

Incentivized

January 14, 2025

Use Cases and Deployment Scope

ServiceNow IT Asset Management tool has been a great addition to our organisation. We were able to implement it without any hassles. The UI is also quite user friendly and users can work on it without much difficulty right from the beginning. The best feature is the centralised location which works as an inventory/repository to monitor the resources.

Pros

Great user interface, easy to use for new users
Variety of integration options available
Good customer support

Cons

High cost of license for small companies which can be made affordable.
Updating the asset information can be buggy when dealt with a complex environment with large number of assets
It can have better documentation support with updated information.

Likelihood to Recommend

ServiceNow IT Asset Management has been useful for me to manage my assets and resources because of the centralized inventory provided by it. It has helped me manage the resources assignment. ServiceNow can improve their capability to make complex architecture less laggy and easy to navigate. The documentation can also be improved and updated.

Aditya Singh

OCI Architect in Information Technology at LTIMindtree (10,001+ employees)

Vetted Review

1 year of experience

View profile

Easy and Time Saving

Rating: 9 out of 10

Incentivized

March 31, 2023

Use Cases and Deployment Scope

I have been using servicenow as a ticketing tool for past 2 years. The interface is quite easy to understand . There are options to create your own dashboard and also, there are tabs to filter your own tickets for developer and administrators. Overall, a very effective and time saving software.

Pros

It saves time
For beginners, it is an easily understandable software
The interface is very smooth

Cons

Updates must be provided frequently
Sometimes the software lags while it is in update
Categorisation should be more versatile.

Likelihood to Recommend

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

ServiceNow IT Asset Management is a Good Concept

Rating: 7 out of 10

Incentivized

January 23, 2022

Use Cases and Deployment Scope

We use ServiceNow IT Asset Management to order new hardware or software installation and configuration from the IT infrastructure division. It's also used to create tickets for password reset or other troubleshooting jobs.

Pros

Order new hardware
Troubleshoot existing hardware
Order new software
Troubleshoot existing software
Order services

Cons

Edit existing ticket
Assign service team
Check status of ticket
Search my ticket using search string

Likelihood to Recommend

ServiceNow IT Asset Management is well suited for creating tickets to get something done by another team. The UI is not intuitive creating difficulties for tasks like searching existing tickets without the ticket number or using some search string. It's also hard to check the status of tickets.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

5 years of experience

Solid platform for Asset Management

Rating: 9 out of 10

Incentivized

January 9, 2022

Use Cases and Deployment Scope

1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) Manage Inventory of assets. 4) Software license management.

Pros

The normalization services works particularly well.
The content service provided by ServiceNow.
Supports compliance needs as well.
Asset lifecycle management.

Cons

Documentation on normalization services on software titles could be improved.
Data Loading and updates in the tool.
Improve the ability to manage costs.

Likelihood to Recommend

Well suited for 1) Software License Management 2) Hardware Asset Management. Not suited in scenarios where you have complex licensing management of some software.

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

Review For Service Now

Rating: 8 out of 10

Incentivized

December 25, 2021

Use Cases and Deployment Scope

We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.

Pros

Incident Management
Reporting for Incident
Dashboards

Cons

UI can be better, It sometime hard to search the tickets
Learning curve is Long ,

Likelihood to Recommend

Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve

Prakhar Verma

Analyst in Information Technology at Allegis Global Solution (5001-10,000 employees)

Vetted Review

1 year of experience

IT Service Management Tool Review

Rating: 10 out of 10

Incentivized

December 24, 2021

Use Cases and Deployment Scope

ServiceNow is our ITIL-driven service management portal where we manage all our resources, activities on one hand and make use of ITIL to the best on the other hand. We use it as our inventory system maintaining the IT assets comprising of all the physical systems and the Configuration Items regarding the systems we have for our business. It's a one-stop shop for all the IT landscape integrating people to systems to resources.

Pros

Incident Management
Inventory Management
Change Management
Problem Management
Knowledge Management

Cons

One quick thing is integration to reporting platforms like MS Power BI
License levels because a normal user with an ITIL license cannot schedule reports..need another license there
Easy way to track SLA for incident Management

Likelihood to Recommend

Incident Management where we can have support groups catering to the end-user community in terms of addressing issues with respect to a system. Change Management where it can be used to manage and plan and deploy changes to the systems in an organized way. Knowledge Management for any knowledge articles about system behavior and help documents pertaining to an IT system. Problem Management for understanding the root cause of the faults in the systems if any.

Harish Engolkar

Associate Consultant in Information Technology at TCS (10,001+ employees)

Vetted Review

11 years of experience

View profile

ServiceNow - One stop solution for IT Asset Management

Rating: 10 out of 10

Incentivized

December 13, 2021

Use Cases and Deployment Scope

ServiceNow helps to manage end-to-end IT assets and products through the same Umbrella. Request for assets, approval, authorization is managed by a single UI. Approvers can share comments which can be addressed by stakeholders depending upon requirements. It is easy to navigate through different request forms and follow up until the completion of the request.

Pros

Approval management.
One view if ticket status with detailed comments and required attachments.
Automated Notification.

Cons

Integrated Mobile application.
Reopening a ticket.
Better mapping between requests and tasks.

Likelihood to Recommend

ServiceNow IT Asset Management service is very well suited for workflow management of asset requests, procurement, distribution, and authorization. It helps a single bird eye view of status along with detailed comments. A list of products with life cycle management is the major focus for this product.

Uddipan Mukherjee

Big Data Specialist in Engineering at Autodesk (10,001+ employees)

Vetted Review

5 years of experience

View profile

Manage your assets in a way that is integrated with your ticketing system

Rating: 10 out of 10

Incentivized

December 13, 2021

Use Cases and Deployment Scope

We use ServiceNow IT Asset Management to keep an inventory of our assets. It saves us time during the lifecycle of tickets, optimizing the productivity of the team. It also reduces the risk of making mistakes. The CMDB is very flexible and can encompass different types of hardware and software assets.

Pros

Saves time while managing tickets.
Decreases the probability of making mistakes.
Scalable.

Cons

Integration with other assets managements platforms like Snipe-It.

Likelihood to Recommend

ServiceNow is well suited for environments where there is a high number of assets and it is necessary to keep track of them in the tickets as well.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Perfect for help desk management

Rating: 9 out of 10

Incentivized

December 12, 2021

Use Cases and Deployment Scope

It is used for incident ticketing and change management. Also, used for some of the internal workflows.

Pros

Incident ticket management - very comprehensive.
Workflows.
Adequate reporting.

Cons

Initial setup can be onerous.
Support mostly Ok but some improvement possible.
Frequent updates - good thing but can be challenging for overworked staff.

Likelihood to Recommend

It is perfect for helpdesk management and assignments/workflows are very easy to do once set up. On the flip side, configuration and initial set-up took longer than expected. Did not seem like the best product for a project management tool.

Verified User

Professional in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

ServiceNow is great tool for incident and change management

Rating: 8 out of 10

Incentivized

December 9, 2021

Use Cases and Deployment Scope

We use it to track our incidents, requests, and change management. It provides a better way to review and update incidents at a centralized location. It tracks our changes to environments including lower and prod. This also provides the interface for knowledge base articles which is very helpful for the team. Great tool.

Pros

Incident management
Change management
Knowledge base

Cons

Automated approval
Tableau API call improvement
Working with AppFlow seamless

Likelihood to Recommend

This definitely helps track incidents and requests. Also helps for tracking our change going to lower environments and prod. Knowledge base article is very useful for the team for new joined and to provide better support. Automated emails and notifications are great ways to keep the team informed about the changes to track.

Ranjeet Pandey

Manager Data in Information Technology at Driscolls (1001-5000 employees)

Vetted Review

2 years of experience

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