#1 most frequent
Poland
50.0%15 installations of 30
What is SentiOne?
SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool. Automate is a chatbot creation and deployment platform.
Categories & Use Cases
Media
1 / 6
Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.
Who Buys & Uses SentiOne
#2 most frequent
Mexico
13.3%4 installations of 30
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
10.0%3 installations of 30
All in one tool to deal with customers and expand sale opportunities
Pros
- The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
- It has the best features to be the best in terms of functionalities and features include in it.
- Daily report feature is also very intuitive.
Cons
- Customer support of SentiOne is not up to mark.
- They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
- Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
Return on Investment
- The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
- When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
- This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
Alternatives Considered
Sprout Social
Other Software Used
Freshchat, McAfee Web Gateway, Signpost
