All in one tool to deal with customers and expand sale opportunities
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
SentiOne has been a great find for me as well as for my organization. Complete, robust platform with fully functional dashboard, easy to use, and easy to navigate tools and features inside. Support needs some changes other than [that] it is a complete platform. I would recommend this to other businesses to use to be more productive.
Pros
- The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
- It has the best features to be the best in terms of functionalities and features include in it.
- Daily report feature is also very intuitive.
Cons
- Customer support of SentiOne is not up to mark.
- They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
- Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
Likelihood to Recommend
SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
NS
Nick Salerno
Senior Software Engineer in Information Technology at Irdeto (1001-5000 employees)
Vetted Review
2 years of experience