SAP Sales Cloud

Score8.3 out of 10

243 Reviews and Ratings

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Categories & Use Cases

Media

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features: Cloud deployment A unified view of customers An optimised mobile selling experience AI-driven insights, recommendations, and analytics Embedded generative AI highlights and summarization

Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.3
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.4

Social data
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
Category average: 6.6
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.2
Social engagement
The software can facilitate and track engagement with customers via social channels.
Category average: 6.9

PRANAY PATRA View profile

SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees employees)

Use Cases and Deployment Scope

SAP sales cloud helps in complex finance scenarios for better compliance with us, and it helps in faster sales conversion due to complex automation. It reduces cost and error for manual intervention as it automates most things. Its capability to make the integration smoother with other SAP products like SAP FICO, SAP MM, and SAP PM.

Pros

The scalability term is very high and easy.
AI-powered sales insight.
S4/hana support for cloud integration.
S4/hana support for cloud integration.

Cons

It is a little complex and costly for smaller organizations.
Classified as a specific business where the challenge is customization.
Integration problem with legacy systems, as it's well aligned with the SAP ecosystem.

Return on Investment

Increased efficiency for salespeople due to real data tracking and analysis.
Cost reduction: We can say it's essential to do things faster.
Customer behavior data and real-time tracking help to know customers' tastes for better retention and conversion.

Other Software Used

Selenium, Playwright, Appium

Shubhank Shrivastava View profile

Support Analyst at Shipbob (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Cloud as our primary platform for getting leads and tracking the opportunities. Our sales team can access CX data, pricing, and order history easily due to its integration with SAP ERP. It centralises all the customer data into one place and automates repetitive tasks like followups which ease the burden for our sales rep. They can focus on closing the deals because of this.

Pros

It centralize all the scattered data across spreadsheets into one place
Automate tasks like followups and email sync
Managers use built in reports to get real time updates on leads, and the progress

Cons

Mobile app can be improved as it lacks features that we can use on desktop.
User interface may feel bit outdated compared to modern CRMs
Integration with non-SAP products is not easy and can be challenging sometimes.

Return on Investment

Revenue was uplifted due to their 360 customer view which allows our sales team to complete history of all the communications
Automation of tasks and improved sales forecasting allowed better strategic planning. It also save a lot of time of our sales rep so that they can focus more on closing deals.
Pipeline visibility and cross team collaboration helped us deliver more consistent experience for our customers.

Alternatives Considered

Salesforce Sales Cloud

Other Software Used

Microsoft Teams, Microsoft Power BI, Microsoft Excel

Jocelyn Menard

Account Executive in Sales at Taetron Technologies (201-500 employees employees)

Use Cases and Deployment Scope

The Sales and Marketing departments are able to do everything in this singular platform like track touchpoints, opportunities, and sales activities and the dashboards are very helpful for understanding sales performance.

Pros

Sales pattern analysis.
Seamless integration of on-premise and cloud-based processes.
Contract life cycle management.
Pipeline manager.
Facilitates intelligent selling.

Cons

Complex customizations need additional technical expertise.
Resolving complex queries might take longer at times.
The mobile version doesn’t match the desktop functionality.

Return on Investment

Ensures the sales team is equipped with warm leads ready for conversion.
The AI assistant reduces manual tasks for sales reps.
Clear vision of sales process along with the data handling and process flow management.

Other Software Used

Sales Performance Management solutions from SAP SuccessFactors, Flockjay, Slido

Satyam Malik

Quality Associate in Quality Assurance at Schreiber Dynamix Dairies Limited (201-500 employees employees)

Use Cases and Deployment Scope

At our company, we use SAP Sales Cloud to track the entire sales pipeline. For example, it provides a single place to store activity about our sales process and who we engage with, streamlines the quote creation and approval process which accelerates deal cycles. We were able to achieve better collaboration between sales, marketing, product management, and customer support.

Pros

AI-driven prioritization of leads.
Sales coaching
Reporting and source of truth for Sales Team

Cons

All the rules required to make changes to some of the fields.
Some integrations require additional licensing.

Return on Investment

Increase in the number of beverage orders per month
Higher deal close rate due to the reminders
We already have a base of thousands of leads

Other Software Used

Litmos, Adobe Marketo Engage, SAP Analytics Cloud

Dhirendra Singh

Vice President Operations in Sales at Rosava Engineering Private Limited (201-500 employees employees)

Use Cases and Deployment Scope

It’s used across the company as a smart sales hub that facilitates the prospecting and identification process at each stage of the client. It’s been very flexible to handle all the complexity of our customer data and manage tons of automations and calculations at scale. By centralizing all sales activities in one platform, it’s ultimately shortening sales cycle and increasing revenue predictability.

Pros

Customer engagement tracking
Powerful analytics give clear insights into sales and service
Outbound email management
Integration with email and dialers

Cons

Creating reporting summary level formulas
Customization requires technical expertise
Drop-down menus

Return on Investment

Given sales reps 1-2 days of their week back
Quicker sales process management, opportunities, and revenue
New customers easily onboarded and order quotes are accurate

Alternatives Considered

Pipedrive and Creatio

Other Software Used

SAP SuccessFactors HCM, Miro, Mailtastic, from Cognism, Atera

Salesforce Sales Cloud

HubSpot CRM

Microsoft 365

SAP Sales Cloud

What is SAP Sales Cloud?

Categories & Use Cases

Media

Key Features

Top Performing Features

Customer data management / contact management

Single sign-on capability

Workflow management

Areas for Improvement

Social data

Territory management

Social engagement

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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