SAP Field Service Management implementation

Rating: 8 out of 10

October 9, 2025

Use Cases and Deployment Scope

Conducting field service for our customers when they request service via c4c sales orders or when we have scheduled maintenance. The completed order and hours are interfaced back to S4 where back office takes care of the billing.

Pros

User friendly
Good integration with c4c and s4
Easy configuration

Cons

Integration with concur would be nice
Integration of ad hoc invoices into the accounts payables

Likelihood to Recommend

It's good for small service jobs

Verified User

Team Lead in Information Technology (501-1000 employees)

Vetted Review

15 years of experience

SAP Field Service Management gives your company a boost

Rating: 9 out of 10

Incentivized

July 4, 2025

Use Cases and Deployment Scope

We are using SAP Field Service Management in order to achieve end-to-end service process in an integrated environment (with SAP Service Cloud). Field Service Management is replacing in our case Resource Scheduler, which is a part of SAP Service Cloud. Field Service Management is giving an improved technician assignment and tracing their routes.

Pros

Very good mobile application
Advanced technician assignment options
AI capabilities
Nice development options (business rules)

Cons

Configuration steps are sometimes not clear
Official Help Portal for FSM should be more detailed

Likelihood to Recommend

SAP Field Service Management is a very nice app, it gives the dispatchers clear view of available technicians, their skills, their current location and what is the problem description. Technicians have a very good mobile app where they can proceed with help of service workflow steps to deliver the best customer experience.

Verified User

Consultant in Information Technology (201-500 employees)

Vetted Review

2 years of experience

SAP Field Service Management Reviews & Insights