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Salesken Reviews & Insights

Score5.8 out of 10

3 Reviews and Ratings

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Community insights

TrustRadius Insights for Salesken are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Great Tool for Improving Conversations: Users find Salesken to be a valuable tool for improving their conversations and gauging their progress. Many reviewers appreciate the ability to view transcripts of their interactions and analyze talk time ratios between prospects and sales reps. The feature that highlights critical features and benefits discussed by prospects and compares the sales rep's performance is highly valued.

Insights on Customer Intent, Objections, Needs, and Expectations: The insights provided by Salesken on customer intent, objections, needs, and expectations are highly valued by users. Several reviewers appreciate the affordability of Salesken, considering it to be light on the pocket while still being effective. A sales rep for a tech firm credits Salesken for helping them ramp up their sales and track their performance in a meaningful way.

Fosters Collaboration Among Sales Teams: It is helpful that users can share their calls with peers without it being competitive, fostering a collaborative environment. Reviewers praise Salesken for allowing sales teams to listen to their calls together and improve collectively. Additionally, sales managers can listen in and provide feedback. Users emphasize that this feature has saved them countless hours, especially for remote sales reps working from home.

Salesken Reviews

1 Review

A very Highly recommended calling and conversational intelligence tool in the market

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have explored and implemented Salesken for calling and conversation intelligence purpose in our organization for the inside sales team. We have explored multiple tools, but the value extracted from Salesken was the best and we had gone ahead with the decision. We also did a pilot of the tool before we have taken a decision to implement.

Pros

  • Calling features
  • Conversation intelligence
  • CRM integration

Cons

  • Direct calling
  • Localized numbers for some geographies
  • Pricing structure

Likelihood to Recommend

. CRM integration will be only done post-implementation and the telephony tool which has only 1 feature of dialing calls manually and getting them logged.2. The caller ID (user-dedicated contact no.) will not support text msg and WhatsApp integration. In case you wanted to connect with a prospect on Whatsapp, you have to do it on your own but there are some complexities involved and not very feasible.

With very limited permissions access of the telephony tool, I found the user interface very simple and easy to use wrt to the other tools we evaluated previously.2. Also, after the discussion, I found that call disposition is easier in desktop wrt mobile applications- connected calls will be recorded and logged automatically -for other outcomes you have to log manually (need to confirm this)3. In terms of call drop rates, even with a limited sample size, I can say that it's fairly similar to the drop rates of personal no.. Will give updates on this again after making a few more calls
VU
Verified User
Manager in Sales (501-1000 employees)
Vetted Review
Salesken
1 year of experience