A very Highly recommended calling and conversational intelligence tool in the market
Use Cases and Deployment Scope
Pros
- Calling features
- Conversation intelligence
- CRM integration
Cons
- Direct calling
- Localized numbers for some geographies
- Pricing structure
Likelihood to Recommend
With very limited permissions access of the telephony tool, I found the user interface very simple and easy to use wrt to the other tools we evaluated previously.2. Also, after the discussion, I found that call disposition is easier in desktop wrt mobile applications- connected calls will be recorded and logged automatically -for other outcomes you have to log manually (need to confirm this)3. In terms of call drop rates, even with a limited sample size, I can say that it's fairly similar to the drop rates of personal no.. Will give updates on this again after making a few more calls
