Salesforce Service Cloud Pricing

“I think the ability to use all features in an easy and user friendly way is important as is the price per license.”

“I would recommend those on a budget or who do not have a large amount of data look else where since it can be expensive.”

“A free trial would be extremely valuable to customers who are not able to commit to a full plan.”

“The larger the implementation programme the better the licensing arrangements Free developer toolkit for proof of concepts or showcasing features Limited to annual subscription model. …
If you want to extend Service Cloud into Sales, Self-Service or Digital Marketing, you need to purchase additional services which can be relatively high cost.”

“We experimented with their premium package which involved super fast Salesforce support but once that trial period ended the Support turned out to be quite slow.”

“Like any large product, it can be complex for new person to build expertise on Salesforce Service cloud The Starter Suite (Group Edition) and Pro Suite (Professional Edition) have limited features...”

“If I were venturing out, I would choose other best-in-class products that are far easier to implement and use and are less expensive.”

“It has so many out of the box feature available that save the development efforts and cost of company Easy to implement various services and features.”

“Hidden costs and development costs are going to make Service Cloud far more expensive than almost any other Help Desk provider out there.”

“Excellent return on investment by allowing us to do more with less.”