Salesforce Sales Cloud

Score8.7 out of 10

3,281 Reviews and Ratings

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

Buyer Engagement
Sales Engagement
Enablement
Sales AI
Sales Analytics
Team Productivity
Sales Performance Management
Revenue Optimization
Partner Relationship Management

Categories & Use Cases

Media

1 / 6

Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 6.7

Billing and invoicing management
This includes automated invoice creation and billing.
Category average: 7.6
Mobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Category average: 7.7
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8.2

Mipim Wangechi

Sales Manager in Sales at MIPIM (201-500 employees employees)

Use Cases and Deployment Scope

Salesforce Sales Cloud is a modern day customer relationship management software. The product allows us to improve marketing and increase customer loyalty. It is well suited in activity and workflow management. Use of the product in our organisation has enabled us to navigate through modern selling and automate sales processes from marketing campigns management to lead naturing and scoring.

Pros

The software has effective and advanced conversation intelligence tools that enhance sales productivity and general revenue growth.
Ability of the software in ensuring a unified view of our customer interactions and effectiveness in customer service management.
Salesforce Sales Cloud can be easily tailored to meet specific needs.

Cons

Software pricing is not favorable to small organisations and businesses.
The software has a slow loading time and limited data backup.

Return on Investment

Salesforce Sales Cloud has provided us with a competitive view of our each and every customer touch points across our sales and customer services.
The product has enabled us to fully maximise impact of our every interaction with our customers and businesses prospects.
Use of the tool has enabled us to drive more productivity and meet our customers needs. It has also increased performance and enhanced decisions making.

Other Software Used

Qualtrics XM for People Teams, Accolent ERP, Dokmee ECM

Khushboo Mehra

Sr Account Manager in Sales at 360 degree cloud technologies (501-1000 employees employees)

Use Cases and Deployment Scope

360° Customer View Gain a complete, real-time view of every customer — including their history, interactions, preferences, and activity — all in one place. 2. Smarter Lead & Opportunity Management Track leads efficiently from prospect to close, prioritize high-value opportunities, and never miss a follow-up with automation and AI-powered insights.

Pros

Data driven Activity
Seamless integration
360 view

Cons

Automate case routing using Omni-Channel or AI-based assignment.
Define clear SLAs and escalation rules.
Use macros and quick actions to reduce case handling time.

Alternatives Considered

BigMarker

Dai Ana

Developer in Engineering at Daiana (501-1000 employees employees)

Use Cases and Deployment Scope

We use leads, accounts and opps. Duplicates and validation rules failures are the problems.

Pros

Convert leads
Automatic creation
Contact info

Cons

Buttons that yoj have to press twice

Return on Investment

Effective, fast
Secure data

Alternatives Considered

11:11 Solutions for AWS

Srikant Voruganti, PMP View profile

Principal Technical Architect, Associate Director in Information Technology at LTIMINDTREE (10,001+ employees employees)

Use Cases and Deployment Scope

I am using it for Lead and Opportunity Management.

Pros

Lead Management
Opportunity Management
Account and Contact Management
Forecasting

Cons

AI capabilities
Integration with other systems

Return on Investment

For my client it has led to an approximately 20% increase in revenue

Alternatives Considered

Microsoft Dynamics 365

Other Software Used

MuleSoft Anypoint Platform, Salesforce Marketing Cloud, Salesforce Data Cloud

Shaun Houshmand

Senior Revenue Operations Analyst in Sales at BigPanda (201-500 employees employees)

Use Cases and Deployment Scope

Salesforce Sales Cloud is the heart of our org's CRM function. Our entire team uses it to help the company track data that is important to us. From Account / Contact records, to Opportunity management, to Territory Management, it covers many bases and I don't see another solution being able to provide what Sales Cloud does.

Pros

Tracks sales opportunities through our sales stages, giving everyone visibility into pipeline.
Easy to create reports and dashboards using the CRM data.
Flexible automation options from email alerts, record creation, approvals, and more.

Cons

Would like more flexibility when it comes to page layouts using standard functionality. It is limiting and forces pages to look crowded.
Complex joins across objects are sometimes impossible to do within the platform, forcing us to export data and go from there.
It's expensive!

Return on Investment

Increased sales revenue
Better forecast accuracy
Improved sales team producitvity

Other Software Used

Outreach, LinkedIn Sales Navigator, Conga CPQ, ZoomInfo Sales, Gong, CaptivateIQ

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Categories & Use Cases

Media

Key Features

Top Performing Features

Customer data management / contact management

Custom fields

Custom objects

Areas for Improvement

Billing and invoicing management

Mobile access

Help desk management

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Related Products