Salesforce Sales Cloud Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for Salesforce Sales Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customization Options: Users have expressed satisfaction with the extensive customization options available, enabling organizations to tailor the application to their specific needs. They appreciate the flexibility this feature offers in adapting to various workflows and requirements.

Robust Data Management: Reviewers have highlighted the platform's robust data collection capabilities, emphasizing its effectiveness in collecting, transforming, and integrating data seamlessly. This feature streamlines processes and enhances decision-making through comprehensive data insights.

Reliable Performance: Customers have consistently praised the platform for its stability, reliability, and maturity. The reliable performance ensures smooth operations and instills confidence in users when relying on the system for critical tasks.

Reviews

401 Reviews

Sales Cloud is a must for sales teams

Rating: 10 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

Salesforce Sales Cloud is the heart of our org's CRM function. Our entire team uses it to help the company track data that is important to us. From Account / Contact records, to Opportunity management, to Territory Management, it covers many bases and I don't see another solution being able to provide what Sales Cloud does.

Pros

Tracks sales opportunities through our sales stages, giving everyone visibility into pipeline.
Easy to create reports and dashboards using the CRM data.
Flexible automation options from email alerts, record creation, approvals, and more.

Cons

Would like more flexibility when it comes to page layouts using standard functionality. It is limiting and forces pages to look crowded.
Complex joins across objects are sometimes impossible to do within the platform, forcing us to export data and go from there.
It's expensive!

Likelihood to Recommend

Sales Cloud is perfect if you're in B2B with long sales cycles. It handles account hierarchies, opportunity stages, quote management, and multi-role selling perfectly. If you're an early-stage startup, the cost and complexity aren't worth the value. Other solutions may be a better fit. If you're a small team, then Sales Cloud is also overkill.

Shaun Houshmand

Senior Revenue Operations Analyst in Sales at BigPanda (201-500 employees)

Vetted Review

9 years of experience

Robust and marketleader!

Rating: 7 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

Salesforce Sales Cloud is the backbone of the Sales operations and has been so for the past decade. Historically it was used as a classical CRM feature to log and track customer accounts, which has now grown into becoming the one source of truth for the entire lead and sales cycle, ultimately also becoming the one stop hub for Customer Success and invoicing to conduct their work as well.

Pros

Lead qualification
Sales lifecycle stages
Ecosystem for contract management, all in one place
Account and Contact history

Cons

Particularly on the admin side of things, the default settings can be hard to understand unless someone works full time with Salesforce as an admin
UI can be improved in lightning experience
The pipeline function should be easier to use as a default

Likelihood to Recommend

Let's be very clear, Salesforce is THE sales enablement tool out there, there is absolutely no question about it. However, they are facing tough competition out there as other niche CRM systems are closing in thanks to simplified UI and quite frankly, almost equally as powerful sales enablement features. Salesforce is THE tool for you, if you are of the size and have the resources to manage it properly.

Verified User

Administrator in Customer Service (11-50 employees)

Vetted Review

2 years of experience

In my opinion, not for smaller companies

Rating: 7 out of 10

Incentivized

December 16, 2024

Use Cases and Deployment Scope

We used it to organize our client database, send our prospect emails, check on advances, give follow up and track progress. The product does address the follow ups and organization. <div>

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Pros

Help with organization
Track progress
Help follow up with clients

Cons

Assistance from support teams
Price
Difficulty modifying and personalizing if not familiar with tech

Likelihood to Recommend

I think that Salesforce Sales Cloud is a much better platform for bigger companies than the one I used it with. It helped with giving us a perspective of what we needed, but the technology may have been too technical for some of the not-so-experienced members of our teams.

Verified User

Former Employee in Sales (1-10 employees)

Vetted Review

1 year of experience

Salesforce Sales Cloud FTW!

Rating: 10 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

We run our entire business on the Salesforce platform, and that includes Salesforce Sales Cloud, specifically for Leads, Accounts, Contacts, and Opportunities. We run our weekly sales pipeline calls from a Salesforce Dashboard. We use the standard lead conversion process. We are a consulting company, and use a custom built quoting tool to build resource plans and connect them with standard opportunities.

Pros

Analytics
User Interface
Search

Cons

Overly complex - too many clicks sometimes.
Lead conversion / defaults have not been updated since launch. Could be re-thought.

Likelihood to Recommend

Generally, Salesforce Sales Cloud is a good solution for most in need of a CRM. While Salesforce Sales Cloud has made some in-roads in the SMB market, it can be overly complex for some smaller customers.

Mike Martin

Chief Customer Officer in Sales at 10K (1-10 employees)

Vetted Review

16 years of experience

Verified on LinkedIn

Best of Salesforce Sales Cloud!

Rating: 10 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

Hi! We use it for automations in our company. For when our students make payments on a program we have available or discounted. We usually integrate them with more platforms like Discord, Zapier and Five9 because we have vendors in our company.

Pros

Integration
Speed
Accounting

Cons

It would be feasible to create more triggers so that when our students make payments it would be easier to store them.

Likelihood to Recommend

Needs might require extensive customization, which could lead to high implementation costs and a steep learning curve for employees.The subscription cost of Salesforce Sales Cloud and potential additional costs for customization, training, and third-party integrations may be prohibitive for businesses with tight budgets.

Miguel Antonio Olivo Candelario

Client & Services Manager in Customer Service at Abacus Exchange (51-200 employees)

Vetted Review

2 years of experience

View profile

Brilliant solution to automate your Sale Processes

Rating: 8 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

Salesforce Sales Cloud is a great solution for the end-to-end Sales and marketing processes for any business size. This is the engine for the Salesforce CRM. It has a great user interface which makes life easy for the team to follow plus it is highly customizable with point and click so no more waiting around the coding. It supports a wide range of reports and dashboards out of the box, so you can plug and play with it. Recently have been added so many AI features to make it a cutting edge solution as a CRM

Pros

Reports
Dashboard
Sales Process Tracking
Activity tracking
Customer touchpoints

Cons

Campaign
Joint Reports
Currency Management

Likelihood to Recommend

It is great to track end-to-end sales processes which makes life easier for the sales team and they can spend less time on data entry and do more selling. It is great for reports/dashboards to give a clear picture and tracking to anyone from team members to execs. Salesforce Flow is the automation tool that is there to automate or integrate any business processes to reduce manual work and improve better tracking

Khevana Patel

Salesforce CRM Lead in Information Technology at Kerwin Rae (51-200 employees)

Vetted Review

6 years of experience

Salesforce Sales Cloud is the plattform

Rating: 10 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

The platform is our sales console, absolutely all relevant information is processed here, I am constantly updating information about new opportunities, updating the status of ongoing opportunities and even searching for old opportunities to recontact. As a sales developer, my main task is to feed the sales pipeline of commercial executives with new opportunities.

Pros

Store relevant information about sales processes and status
Have graphs or dashboards available for decision making
Monitoring and registration of contact with companies
Total integration of sales processes in the company

Cons

It could improve its integration with WhatsApp business
They could improve in the management of processing duplicate leads

Likelihood to Recommend

It is suitable for large companies with a high sales flow and a specialized sales team. I do not consider it advisable for small companies, especially if they do not have the sales process defined, it could even be if they project high growth, however, Salesforce Sales Cloud costs are high and they would have to evaluate if it is profitable over time.

Fabricio Trujillano

Sales Development in Sales at Cabify (201-500 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Benefits of using Salesforce Sales Cloud

Rating: 9 out of 10

Incentivized

September 10, 2024

Use Cases and Deployment Scope

Salesforce Sales Cloud is the best tool for sales activities in daily activities of business. It helps to get leads from Salesforce, which helps Salesforce to drive faster as compared to other CRM. This really brought change in our company.

Also when there is validation of contacts is to be done it is also been managed by Salesforce which extremely helpful for working so, it is best experience you can get for Salesforce Sales Cloud and it also helped to reduce the bounce in the company.

Pros

Controlling bounce rate and reaching out to prospects
Managing of contacts are much easy and responsive
Validation of accounts are synced and clearly visible on platform
It's connectivity in terms of syncing all activities are great

Cons

It can improve more on interface
Costing is not easy going for everyone
Wide in terms of functions and which need to learned by time and courses

Likelihood to Recommend

Salesforce Sales Cloud is suited for big organizations and huge business and also mid size business as there is more contacts so, there is need of big CRM is needed which is helped them reduce accounts and contact duplicates that helps to improvise on team performances and goals and things met easily with the team.

Saif Ali Patel

Business Development Executive in Corporate at Merit Group (1001-5000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Salesforce Sales Cloud - a cloud platform for businesses and individuals who are interested in building their brand value

Rating: 7 out of 10

Incentivized

September 10, 2024

Use Cases and Deployment Scope

At [...], I used to work in the middle ware team where data from the customer used to flow from the front end to the middle ware and then processed to cloud services like Salesforce Sales Cloud and netsuite. It is very important in lead generation, contact management. It has visually appealing reports which analyses the customer sentiments which is helpful for market growth

Pros

Lead generation
Visually appealing reports
Easy to navigate UI and dashboards
Workflows and automated processes

Cons

Costing is high
Maintenance is higher
Requires skilled professionals
Initial setup is slightly time consuming

Likelihood to Recommend

For mid size and large sized organisations, this Salesforce Sales Cloud is well suited as they have enough resources and market forces to drive the business forward. For small scaled startup this application could be costly and returns would take time to come back. It is very suitable for places where customer experience is a key component

Alfiya Mukadam

Software Engineer in Information Technology at Builder.ai (1001-5000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Salesforce Sales Cloud, the one stop shop for all things pipeline management

Rating: 9 out of 10

Incentivized

September 9, 2024

Use Cases and Deployment Scope

We currently use Salesforce Sales Cloud as our CRM for the sales team. In the platform, we create leads, accounts, contacts, and opportunities. This is our source of truth for anything regarding the sales process (new business, renewals, upgrades and xsells). This allows the GTM team to keep everything organized for easy reference.

Pros

Account organization
Task management
Collaboration

Cons

User interface
Load time
Plug-in management

Likelihood to Recommend

When looking to build pipeline, you need a source of truth to keep all the information together. Salesforce Sales Cloud allows you to create an in depth view on a specific organization by saving contacts, showing opportunities, assets and tasks for each account. If utilizing Chatter, you can @ mention employees for certain tasks or follow-ups. When a customer is created, Salesforce Sales Cloud can also keep track of renewal dates.

Mary Bruder

Enterprise Account Executive in Sales at Staffbase (501-1000 employees)

Vetted Review

6 years of experience

View profile

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