#1 most frequent
United States of America
60.0%2,135 installations of 3,558
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Categories & Use Cases
Media
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Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 6.6
Areas for Improvement
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 7.6
Billing and invoicing management
This includes automated invoice creation and billing.
Category average: 7.6
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8.3
Who Buys & Uses Salesforce Sales Cloud
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
5.0%179 installations of 3,558
#3 most frequent
India
5.0%177 installations of 3,558
Pros
- Robust sales process tracking and pipeline visibility
- Comprehensive reporting and customizable dashboards
- Detailed activity and contact tracking
Cons
- Complex user interface and overall system complexity
- Challenges tailoring layouts and integrating data
- High platform cost
My experience with Salesforce Sales Cloud
Use Cases and Deployment Scope
Salesforce Sales Cloud is a modern day customer relationship management software. The product allows us to improve marketing and increase customer loyalty. It is well suited in activity and workflow management. Use of the product in our organisation has enabled us to navigate through modern selling and automate sales processes from marketing campigns management to lead naturing and scoring.
Pros
- The software has effective and advanced conversation intelligence tools that enhance sales productivity and general revenue growth.
- Ability of the software in ensuring a unified view of our customer interactions and effectiveness in customer service management.
- Salesforce Sales Cloud can be easily tailored to meet specific needs.
Cons
- Software pricing is not favorable to small organisations and businesses.
- The software has a slow loading time and limited data backup.
Return on Investment
- Salesforce Sales Cloud has provided us with a competitive view of our each and every customer touch points across our sales and customer services.
- The product has enabled us to fully maximise impact of our every interaction with our customers and businesses prospects.
- Use of the tool has enabled us to drive more productivity and meet our customers needs. It has also increased performance and enhanced decisions making.
Other Software Used
Qualtrics XM for People Teams, Accolent ERP, Dokmee ECM
Seamless integration
Use Cases and Deployment Scope
360° Customer View
Gain a complete, real-time view of every customer — including their history, interactions, preferences, and activity — all in one place.
2. Smarter Lead & Opportunity Management
Track leads efficiently from prospect to close, prioritize high-value opportunities, and never miss a follow-up with automation and AI-powered insights.
Pros
- Data driven Activity
- Seamless integration
- 360 view
Cons
- Automate case routing using Omni-Channel or AI-based assignment.
- Define clear SLAs and escalation rules.
- Use macros and quick actions to reduce case handling time.
Alternatives Considered
BigMarker
Salesforce Sales Cloud Review
Use Cases and Deployment Scope
We use leads, accounts and opps. Duplicates and validation rules failures are the problems.
Pros
- Convert leads
- Automatic creation
- Contact info
Cons
- Buttons that yoj have to press twice
Return on Investment
- Effective, fast
- Secure data
Alternatives Considered
11:11 Solutions for AWS
Salesforce Sales Cloud is a great product
Use Cases and Deployment Scope
I am using it for Lead and Opportunity Management.
Pros
- Lead Management
- Opportunity Management
- Account and Contact Management
- Forecasting
Cons
- AI capabilities
- Integration with other systems
Return on Investment
- For my client it has led to an approximately 20% increase in revenue
Alternatives Considered
Microsoft Dynamics 365
Other Software Used
MuleSoft Anypoint Platform, Salesforce Marketing Cloud, Salesforce Data Cloud
Sales Cloud is a must for sales teams
Use Cases and Deployment Scope
Salesforce Sales Cloud is the heart of our org's CRM function. Our entire team uses it to help the company track data that is important to us. From Account / Contact records, to Opportunity management, to Territory Management, it covers many bases and I don't see another solution being able to provide what Sales Cloud does.
Pros
- Tracks sales opportunities through our sales stages, giving everyone visibility into pipeline.
- Easy to create reports and dashboards using the CRM data.
- Flexible automation options from email alerts, record creation, approvals, and more.
Cons
- Would like more flexibility when it comes to page layouts using standard functionality. It is limiting and forces pages to look crowded.
- Complex joins across objects are sometimes impossible to do within the platform, forcing us to export data and go from there.
- It's expensive!
Return on Investment
- Increased sales revenue
- Better forecast accuracy
- Improved sales team producitvity
Other Software Used
Outreach, LinkedIn Sales Navigator, Conga CPQ, ZoomInfo Sales, Gong, CaptivateIQ
