#1 most frequent
United States of America
74.5%196 installations of 263
What is Salesforce Education Cloud?
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
Categories & Use Cases
Media
1 / 5
Screenshot of Admissions Connect
Top Performing Features
District Communications, such as messaging and alerting
The platform supports communications district-wide and/or with between specific individuals. Examples include alerts, announcements, and direct messaging between faculty and parents.
Category average: 8.2
State and National-level Reporting
The system provides prebuilt reports or build-your-own reporting tools for necessary state and national-level reports.
Category average: 8.1
Class Scheduling
Administrators can easily set up and manage class schedules for the school prior to course registration windows.
Category average: 9
Areas for Improvement
Teacher and Parent Mobile Application
Teachers and parents can use a mobile application to access their students' data and update some information remotely.
Category average: 7.9
Integrations with 3rd-Party Education Technology
The student management system can send and receive data from other educational systems with little to no manual steps required.
Category average: 8.1
Platform Customization
The student management system can be adjusted or customized to fit specific or unique needs of the school.
Category average: 7.6
Who Buys & Uses Salesforce Education Cloud
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.1%16 installations of 263
#3 most frequent
Australia
4.2%11 installations of 263
Wonderfully impactful product!
Use Cases and Deployment Scope
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.
Pros
- Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
- Allows administrators to manage reports efficiently.
- Students can stay on task and organized with the look of the Education Cloud.
Cons
- I think the display of the cloud for students can seem a bit intimidating at first.
- I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
- Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
Return on Investment
- More efficient communication
- Higher student/staff engagement and task management
- Increased student enrollment
Alternatives Considered
Canvas
Other Software Used
Canvas, Microsoft Teams, Class for Zoom
New to Salesforce and I like it
Use Cases and Deployment Scope
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.
Pros
- Transfer information
- Seamless user experience
- Customer suppor
Cons
- Talking to more software programs
- Communicate about license requirements
- Notify before deactivating users
Return on Investment
- Greater staff productivity
- seamless experience for students
- less errors on forms
Salesforce Education Cloud: A great tool for businesses too.
Use Cases and Deployment Scope
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.
Pros
- Student / Employee management
- Direct comunication
- Easy to use
Cons
- It requires a bit of knowledge in order to make it work
- It is hard to modify the initial presets for customization
- It does not allow you to work offline
Return on Investment
- The dropout for optional courses has decreased
- The enrollment for extra courses has increased
- The time spent in course management has decreased
Alternatives Considered
Moodle and Google Classroom
Other Software Used
Microsoft Teams, PyCharm, Notion
Salesforce HEDA - Liberal Arts College
Pros
- One-to-one communication for all higher education constituents.
- Relationship networking to identify potential contact and organizational affiliations.
- Data collection and analysis of student engagement history.
Cons
- Lack of university advancement data architecture.
- Data storage needs to grow exponentially as the database size grows quickly.
- Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.
Return on Investment
- Increase in student enrollment cohort class.
- A significant increase in the number of one-to-one student touchpoints via email, text, and phone calls in the student recruitment process.
- Improved data collection for student retention data analysis.
Other Software Used
GetFeedback, Salesforce Analytics Cloud, Jitterbit, Salesforce Community Cloud, Information Builders WebFOCUS, LiveChat, Salesforce Mobile (formerly Salesforce1 Mobile App)
Elegant, Simple with brutal usage into the online world!!!
Use Cases and Deployment Scope
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.
Pros
- Students/Customers portfolio management
- Assigning new task or the new offers for customers
- view own resources to the eyes of customer
Cons
- Server crashes frequently
- Portfolio or receipt should be more graphical than detailed
- Sometimes adding more customer/ students into inventory is a difficult job
Return on Investment
- ROI increase 20% than other platforms
- Large number of students handling saves a lot of time
- Grading and assigning task to each and every one with customized alert makes the schedule easier
