A good foundation for a personalized higher education solution
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).
Pros
- Extensibility - Implement your custom needs in the database.
- Scalability - Your database grows with your student/alumni population.
- Integration - Integrate with your SIS via many middleware.
- Reporting - All of Salesforce's reporting capabilities.
Cons
- Reports - Comes with no out of the box reports.
- OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
- Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.
Likelihood to Recommend
Well suited for larger or mid-sized institutions willing to invest to have all of their student services needs to be fulfilled by a single platform. It would be less appropriate for non-traditional universities i.e. smaller schools, or nonprofits that have education/curriculum but also have other programs/fundraising, etc. since it may not be positive ROI for them, or the nonprofit solutions might be more valuable for them.
Vetted Review
3 years of experience