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Runa

Score8.7 out of 10

9 Reviews and Ratings

What is Runa?

Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.

Categories & Use Cases

Runa (WeGift) is Great!

Use Cases and Deployment Scope

We use Runa (WeGift) for birthday recognition for our employees. Prior to Runa, we purchased gift cards one by one and distributed these on the day of the birthday. It was time consuming and created a lot of "paperwork" and invoicing for Finance. We started using Runa to streamline this process and minimize the admin workload.

Pros

  • Mass Uploads and Purchases
  • Employee Experience and Ease of Use
  • Reporting

Cons

  • Expiration Dates on Gift Cards
  • Credit Card Processing Fee
  • Set-up Verification is a little overkill

Return on Investment

  • Positive Impact-- More Efficient
  • Less invoicing and work for Finance
  • Streamlined HR processes for recognition

Great customer service and lots of gift cards to choose from!

Use Cases and Deployment Scope

We use Runa as an international gift voucher provider for the marketplace of MELP employee engagement platform. Runa gift voucher shop is integrated and seamlessly provided to end-users, employees of large corporates, who have flexible benefit allowances from their employers. This suits very well companies with a distributed workforce, when their teams are situated in various countries and want to select different employee benefits, in the form of gift cards from various suppliers.

Pros

  • Great customer service
  • Large selection of suppliers
  • Professional work during integration

Cons

  • Handling currencies - so far there is no internal currency conversion and we keep different currencies in different accounts
  • More suppliers in Asian markets

Return on Investment

  • We have managed to offer international gift vouchers from multiple countries at once
  • With integration gift cards are provided to our clients in seconds
  • No bugs, integration and service overall is working very well

Other Software Used

Slack, Salesforce CMS, Microsoft 365

All round great provider

Use Cases and Deployment Scope

As a business we use Runa for customer incentives and rewards. The sales team use it for incentivising customers to join utilita and the marketing team use it for customer competitions, rewards and lotto's. On an adhoc basis we may also use it for staff rewards.

From the sales teams perspective, we currently don't have any issues with the service. The platform is super easy to use, there's a vast amount of vouchers available and customer services provided to us to great. If anything, our only current issues are the fact the energy crisis and Ofgem's speedbumps are preventing us (sales team) using it as much as we used to/would like to.

Pros

  • Vast amount of vouchers available
  • great customer service
  • No down time of the platform during our working hours
  • very user friendly platform

Cons

  • customer emails or names etc being included in reporting extracted from the platform

Return on Investment

  • Greater discount on vouchers
  • less man hours/contact between ourselves and runa needed
  • Minimal customer complaints

Great customer service and expansive catalog!

Use Cases and Deployment Scope

We use Runa to send digital gift cards to our customers. We had a provider before that did not have near the catalog that Runa has, nor did they have a portal that we could process reissues, access our account information, or place orders through. Runa has both a portal and an API, which helps with our business needs.

Pros

  • Consistently adding new products
  • Great account management
  • Easy to use account portal

Cons

  • Support team is responsive, but can take several days or more to get resolution sometimes
  • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
  • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time

Return on Investment

  • Catalog expansion has been great for our customers
  • Accounting and portal tools makes for more efficient tracking

Alternatives Considered

Blackhawk Network

Great company and amazing partner

Use Cases and Deployment Scope

We purchase digital gift cards from Runa via API. We purchase the gift cards at a discount. They manage the merchant relations and the settlement with the merchants.

Pros

  • Digital Gift Card Sales
  • Merchant Approvals
  • Merchant settlements
  • Gift card issuing

Cons

  • More merchants
  • Marketing activations from brands
  • Better discount rates at select long tail brands

Return on Investment

  • Great Margins
  • Catalog availability
  • Smooth settlement processes

Alternatives Considered

Blackhawk Network, Tillo and Tango Card

Other Software Used

Slack, Iterable, Oscilar

Usability