Runa Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for Runa are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Mass Upload and Purchase: Several users have praised the platform for its mass upload and purchase feature, which has greatly enhanced their employee experience by providing ease of use. This indicates that the platform is designed in a way that simplifies bulk uploading and purchasing of items, making it convenient for users.

Great Customer Service: Many reviewers have expressed their satisfaction with the customer service provided by the platform. They have found the support team to be responsive and helpful, addressing any issues or concerns they may have had. This positive feedback suggests that the platform values its customers and strives to provide excellent support.

Large Selection of Suppliers: Users appreciate the wide range of options available on the platform due to its large selection of suppliers. This allows them to find the most suitable suppliers for their needs, indicating that the platform offers a diverse array of choices to enhance user flexibility and decision-making.

Reviews

7 Reviews

Good platform that delivers

Rating: 10 out of 10

Incentivized

August 23, 2023

Use Cases and Deployment Scope

We use Runa as a way to connect with potential clients, and send ecards to employees as recognition of key events (such as birthdays, or successful work). What we need is a platform that is simple to use, has a wide variety of ecard options and give us a good level of financial reporting to make it easier for us to reconcile payments at the end of each month.

Pros

Delivery of ecards
Ability to quickly and easily reconcile payments in our accounting platform

Likelihood to Recommend

Runa does one thing for us and it does it well - giving people important to us (staff, survey recipients, people within our market) a reward for something that they have done. We've used other platforms and found them clunky, with Runa it feels frictionless. In my opinion, it's a good platform to solve a particular functional problem; the delivery of rewards.

Verified User

C-Level Executive (11-50 employees)

Vetted Review

1 year of experience

Runa (WeGift) is Great!

Rating: 10 out of 10

Incentivized

August 21, 2023

Use Cases and Deployment Scope

We use Runa (WeGift) for birthday recognition for our employees. Prior to Runa, we purchased gift cards one by one and distributed these on the day of the birthday. It was time consuming and created a lot of "paperwork" and invoicing for Finance. We started using Runa to streamline this process and minimize the admin workload.

Pros

Mass Uploads and Purchases
Employee Experience and Ease of Use
Reporting

Cons

Expiration Dates on Gift Cards
Credit Card Processing Fee
Set-up Verification is a little overkill

Likelihood to Recommend

Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive.

Tamara Fuchs

Sr. HR Generalist in Human Resources at Janel Group Inc. (201-500 employees)

Vetted Review

1 year of experience

Great customer service and lots of gift cards to choose from!

Rating: 10 out of 10

Incentivized

August 16, 2023

Use Cases and Deployment Scope

We use Runa as an international gift voucher provider for the marketplace of MELP employee engagement platform. Runa gift voucher shop is integrated and seamlessly provided to end-users, employees of large corporates, who have flexible benefit allowances from their employers. This suits very well companies with a distributed workforce, when their teams are situated in various countries and want to select different employee benefits, in the form of gift cards from various suppliers.

Pros

Great customer service
Large selection of suppliers
Professional work during integration

Cons

Handling currencies - so far there is no internal currency conversion and we keep different currencies in different accounts
More suppliers in Asian markets

Likelihood to Recommend

Runa is great if you need a large selection of gift suppliers in Europe from an aggregator, without contacting each of them separately. Runa handles customer service very well, we have a dedicated customer success person, who is always there for us, works quickly and professionally.

So far Runa is not represented much in Asian markets, but this is in their plans. Runa could offer currency conversion on its own, which would make life easier for their clients:)

Vidmantas Siugzdinis

CEO (Chief Executive Officer) in Corporate at MELP (1-10 employees)

Vetted Review

Reseller

1 year of experience

Great company and amazing partner

Rating: 10 out of 10

Incentivized

August 11, 2023

Use Cases and Deployment Scope

We purchase digital gift cards from Runa via API. We purchase the gift cards at a discount. They manage the merchant relations and the settlement with the merchants.

Pros

Digital Gift Card Sales
Merchant Approvals
Merchant settlements
Gift card issuing

Cons

More merchants
Marketing activations from brands
Better discount rates at select long tail brands

Likelihood to Recommend

Runa has been an amazing partner for us to build with over the past few years. They have helped us navigate across various different challenges as we built our business.

Maurice Harary

Founder in Corporate at Fluz (51-200 employees)

Vetted Review

4 years of experience

View profile

All round great provider

Rating: 10 out of 10

Incentivized

August 10, 2023

Use Cases and Deployment Scope

As a business we use Runa for customer incentives and rewards. The sales team use it for incentivising customers to join utilita and the marketing team use it for customer competitions, rewards and lotto's. On an adhoc basis we may also use it for staff rewards.

From the sales teams perspective, we currently don't have any issues with the service. The platform is super easy to use, there's a vast amount of vouchers available and customer services provided to us to great. If anything, our only current issues are the fact the energy crisis and Ofgem's speedbumps are preventing us (sales team) using it as much as we used to/would like to.

Pros

Vast amount of vouchers available
great customer service
No down time of the platform during our working hours
very user friendly platform

Cons

customer emails or names etc being included in reporting extracted from the platform

Likelihood to Recommend

At times i find we have a lot of customers who either make errors when entering their email upon sign up or provide us the wrong one etc. The function the platform allows for resending vouchers to a different email is so handy and means we can make these amends to sends without any hassle. In the past our old provider didn't have this function and it made for a very arduous experience

Lois Rumis

Domestic Commissions Team Leader in Sales at Utilita Energy (1001-5000 employees)

Vetted Review

3 years of experience

Great customer service and expansive catalog!

Rating: 10 out of 10

Incentivized

August 3, 2023

Use Cases and Deployment Scope

We use Runa to send digital gift cards to our customers. We had a provider before that did not have near the catalog that Runa has, nor did they have a portal that we could process reissues, access our account information, or place orders through. Runa has both a portal and an API, which helps with our business needs.

Pros

Consistently adding new products
Great account management
Easy to use account portal

Cons

Support team is responsive, but can take several days or more to get resolution sometimes
Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time

Likelihood to Recommend

Runa is great if you need either a direct gift card supplier or if you need to purchase digital gift cards in bulk. Great for adhoc as well.

Melissa Roberson

Customer Care Manager in Customer Service at EnergyEarth (11-50 employees)

Vetted Review

2 years of experience

View profile

A Great Product for Remote Companies!

Rating: 7 out of 10

Incentivized

August 3, 2023

Use Cases and Deployment Scope

At our company, we use Runa for customer and employee recognition. Most often, we use Runa to provide gift cards to our sales team to recognize their efforts and milestones. We have also used Runa for prizes at our annual event - this worked great and gained excitement from attendees!

Pros

Works well for remote companies to be able to reward their employees.
Ease of use for new users to understand.
Overall, provides a solid rewards catalog.

Cons

I believe Runa could continually improve its rewards catalog.
Runa should have the Visa gift card option available to all users.

Likelihood to Recommend

Runa works very well for remote companies who do not meet in person for recognition events, etc. There are not a lot of options for remote companies to have competitive recognition offering in terms of gift cards and Runa definitely solves our needs there. Their customer support has always been very responsive when a question has come up!

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

2 years of experience

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