TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackhawk Network

    Score3 out of 10
    N/ABlackhawk Network offers options like prepaid gift cards, incentive programs and digital payments, enabling businesses and buyers access and ease when spending money. By partnering with brands across hundreds of thousands of locations, including major retailers and the leading banks, BHN is able to reach and serve customers worldwide.N/A

    Runa

    Score8.7 out of 10
    N/ARuna offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A
    Pricing
    Blackhawk NetworkRuna
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackhawk NetworkRuna
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Blackhawk NetworkRuna
    Considered Both Products
    Blackhawk Network
    No answer on this topic
    Runa
    Chose Runa
    We use all these vendors for redundancy purposes but Runa is a preferred vendor.
    Incentivized
    Chose Runa
    Blackhawk has poor customer service both on the customer facing and account management sides with a lot of turnover. They do not update their catalog that often and do not seem to care if they have your business.

    Runa has been very responsive, receptive to feedback, helpful …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    User Ratings
    Blackhawk NetworkRuna
    Likelihood to Recommend
    -
    (0 ratings)
    8.7
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Blackhawk NetworkRuna
    Likelihood to Recommend
    Blackhawk Network
    No answers on this topic
    Runa
    Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
    Incentivized
    Read full review
    Pros
    Blackhawk Network
    No answers on this topic
    Runa
    • Great customer service
    • Large selection of suppliers
    • Professional work during integration
    Incentivized
    Read full review
    Cons
    Blackhawk Network
    No answers on this topic
    Runa
    • Support team is responsive, but can take several days or more to get resolution sometimes
    • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
    • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
    Incentivized
    Read full review
    Likelihood to Renew
    Blackhawk Network
    No answers on this topic
    Runa
    Super reliable and easy to use
    Read full review
    Usability
    Blackhawk Network
    No answers on this topic
    Runa
    They provide a great portal that is very intuitive to use
    Read full review
    Support Rating
    Blackhawk Network
    No answers on this topic
    Runa
    We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
    Incentivized
    Read full review
    Implementation Rating
    Blackhawk Network
    No answers on this topic
    Runa
    Super smooth to implement
    Read full review
    Alternatives Considered
    Blackhawk Network
    No answers on this topic
    Runa
    We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
    Incentivized
    Read full review
    Return on Investment
    Blackhawk Network
    No answers on this topic
    Runa
    • We have managed to offer international gift vouchers from multiple countries at once
    • With integration gift cards are provided to our clients in seconds
    • No bugs, integration and service overall is working very well
    Incentivized
    Read full review
    ScreenShots