RightNow Unpublished

Oracle acquired RightNow in 2011 to bolster it's cloud offerings. RightNow is a CRM platform, but is generally regarded as specializing in the B2C customer service industry. It provides tools to service customers across web, Social and Contact Center providing a unified, cross-channel customer experience. RightNow competes directly with SAP CRM, Salesforce, Microsoft Dynamics CRM, along with Oracles's own Siebel platform.

Salesforce Sales Cloud, Freshdesk, and Microsoft Dynamics 365 are common alternatives for RightNow Unpublished.