TrustRadius: an HG Insights company

Reviewsnap

Score9 out of 10

11 Reviews and Ratings

What is Reviewsnap?

Reviewsnap is a performance management software designed to provide businesses of all sizes and industries with an all-in-one solution for performance review and 360-degree feedback modules. Its user-friendly, customizable interface makes it an affordable option while ensuring that managers can choose from a range of evaluation criteria, templates, and reminders customized to their team's specific needs.

The software is accessible via any internet-connected device and helps automate the review process by streamlining workflows. Users are given greater flexibility in providing more meaningful reviews leading to better employee communication, morale, productivity with timely alerts on annual or anniversary reviews. Reviewsnap also includes integrated suite talent management solutions like journal entries and reporting further enhancing employee development.

Overall, Reviewsnap provides excellent customer service along with a powerful yet simple intuitive interface that allows easy implementation throughout organizations without any hassle - making it the perfect tool for effective performance management.

Great Performance Management Software for Small to Mid-Sized Businesses

Pros

  • Ease of configuration
  • Ease of maintenance
  • User-friendly for non-technology savvy folks

Cons

  • We've experienced challenges beginning new review cycles without old cycles not being closed out
  • The UI is OK, but nothing special (a new version has been released, but we've not upgraded yet)
  • We currently don't have any sort of integration between ReviewSnap and our payroll system for hires/terms. I'm not sure if this is possible or not but wasn't discussed when we implemented it.

Return on Investment

  • We had a completely paper-based system previously, ReviewSnap streamlined the completion process

Alternatives Considered

SuccessFactors Perform and Reward

Other Software Used

Kronos Workforce Central, ADP Workforce Now, Shortcuts

Reviewsnap- Efficiently manage and maintain employee review process

Pros

  • Trigger automatic reminders for review completion.
  • Organize feedback in specific areas of focus.
  • Quickly view team members that are due for review. Great UX.

Cons

  • Cleaner, simpler dashboard.
  • Shorter default reviews. Currently very long.
  • Ability to increase company co-brand.

Return on Investment

  • Improved efficiency in review process.
  • Increased quality of employees with goal tracking.
  • Heighten communication with 360-degree reviews.

Easy to use product with a great adaption rate

Pros

  • Their support team is very responsive and resolve issues quickly.
  • ReviewSnap is easy to use and saves us tons of time.
  • By having all the information in ReviewSnap we are able to do some great analysis work.

Cons

  • If you have more than one type of goals, many users get stuck with the progression of the review process to rate one type and then get to the next type. It is a small plus symbol to view the next set of goals that is easily missed.
  • Cascading goals are not truly cascading. It would be nice to be able to add additional levels of goals. Currently we can only do Organizational, Department, job title and individual. We would like to have a Business Unit between Organizational and Department

Return on Investment

  • The positive impact is that we can now see into the overall views of a department or manager without manually reading reviews. The reporting allows us to view trends where our attention may be needed.

Other Software Used

Oracle HCM Cloud

A Review of Reviewsnap

Pros

  • Reviewsnap has a great granular permissions system for different types of administrators.
  • Reviewsnap has great way of retrieving old reviews for reference.
  • The interface is pretty simple and easy to use. They are moving to a new interface and that is yet to be determined.

Cons

  • Although the old interface was easy, it still can become convoluted at times if an employee has multiple managers. They need to make it easier to for employees who have a manager and a top level manager that need to also see the review.
  • Reviewsnap's old UI does not allow for employees who have 2 same-level managers. This is an oversight that needs to be addressed.

Return on Investment

  • It's saved us a lot of paper and confusion. We used to use a lot of paper to track reviews from all over the organization. Now we use Reviewsnap to keep track of reviews and to use old reviews as reference when discussing goals.
  • The cloud-based system is great due to the fact that we have satellite offices around the US. You can even do a review from Alaska if required.
  • Initially the customer service was great and responsive during deployment. Once the deployment was complete, the HR director reported having a hard time contacting support.

Other Software Used

Microsoft Office 365, CobbleStone Contract Insight, Jive

Reviewsnap is Easy to Use

Pros

  • Reviewsnap was an easy transition for our company. It was similar to our old system and integrated with our payroll system
  • Reviewsnap had various ways to do performance reviews and multiple options for customizing setup
  • Reviewsnap had a great support team as well

Cons

  • Although the implementation was pretty easy, there were some issues with getting the right people setup under the right teams and it did take some manual work outside of the automated upload
  • I don't believe Reviewsnap had an Organization Chart diagram when I used it. This would be nice to have

Return on Investment

  • We only had Reviewsnap for a semi-annual and annual review process before our company sold, so I wasn't able to dive into the ROI very much
  • Reviewsnap was liked by our managers and employees and most felt it was an easy transition, even for our blue-collar employees that weren't technically savvy

Alternatives Considered

ADP Workforce Now, SuccessFactors Employee Central and SuccessFactors Perform and Reward

Other Software Used

SuccessFactors Perform and Reward, ADP Workforce Now