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InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Score7.1 out of 10

78 Reviews and Ratings

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What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Categories & Use Cases

Media

Click-to-call panel in Salesforce
Logging a call within Salesforce using the click-to-call panel.
PowerDialer interface
Live call monitoring

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Key Features

Learn about the best (and worst!) features InsideSales.com / XANT PowerDialer for Salesforce (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 78 ratings of InsideSales.com / XANT PowerDialer for Salesforce (discontinued)'s features
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Top Performing Features

  • Contact preview

    Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

    Category average: 7.7

  • Dialer-CRM integration

    Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

    Category average: 7.3

  • Outbound dialing

    Allows reps to quickly and automatically make outbound sales calls based on call lists.

    Category average: 8

Areas for Improvement

  • Automatic call logging

    Dialer automatically logs all calls (successful/attempted).

    Category average: 7.5

  • Recorded voicemail drop

    Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

    Category average: 7.9

  • Dialer reporting & analytics

    Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

    Category average: 6.8

Reviews

What users are saying about InsideSales.com / XANT PowerDialer for Salesforce (discontinued).
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One stop solution to connect with large number of clients

Incentivized
Akhil Jain
Assistant Manager in Sales at Winuall (51-200 employees employees)

Pros

  • Dials from a local number
  • Easier to make notes during conversation
  • Record all [your] calls

Cons

  • Some times face issue in Call logs
  • Click to dial have some glitches
  • All data get removed when incoming call come

Return on Investment

  • We can connect with more number of clients
  • Easy to use not heavy training required
  • Saves Our Time

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Other Software Used

Zoom, Freshchat, Wave Accounting

Usability

Great Dialer Tool!

Incentivized
Jared WachtView profile
Principal Salesforce Administrator in Information Technology at LogMeIn (1001-5000 employees employees)

Pros

  • Click-to-call.
  • Auto-log calls.

Cons

  • Performance and speed could be better.
  • Call quality could be improved.

Return on Investment

  • Speeds up call time for reps.
  • Speeds up time between calls since reps dont have to manually log the call.

Other Software Used

DocuSign, Conga Composer, Conga Contracts (formerly Novatus)

Inside Sales PowerDialer

Incentivized
Brennen HyattView profile
Sales Development II in Sales at Qualtrics (1001-5000 employees employees)

Pros

  • PowerDialer allows us to call with local area codes.
  • PowerDialer allows us to use customer phone numbers to call people.
  • PowerDialer allows reps to automatically pull leads into their name to keep calling leads.

Cons

  • It is a little expensive.
  • Reps can keep clicking next record to cherry pick the good leads.

Return on Investment

  • It allows us to call hot leads which translate into millions of dollars for our company. Without a way to call route and call these leads we would be missing out.

Business Development Manager

Incentivized
Jaeda MohrView profile
Business Development Manager in Sales at Hanley Wood (501-1000 employees employees)

Pros

  • Uses a local number
  • Dials the phone calls quickly
  • Dials the phone number correctly

Cons

  • The Dialer doesn't always dial
  • The Dialer doesn't always hang up
  • Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details

Return on Investment

  • Unsure

PowerDialer Review

Incentivized
Andrew FixView profile
Business Development Representative- Team Lead in Sales at Infor (10,001+ employees employees)

Pros

  • Ease of use
  • Speed and efficiency for reps to reach out to leads in pipeline and maintain opportunities
  • Local presence helps to get in contact with prospects in different locations

Cons

  • The messiness of duplicate accounts
  • Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning
  • The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record

Return on Investment

  • InsideSales.com PowerDialer has helped us to be more efficient at our organization which in conclusion means more opportunities are passed and revenue generated.

Alternatives Considered

InsideSales.com Predictive Playbooks, Avention and LinkedIn Sales Navigator

Other Software Used

Avention, LinkedIn Sales Navigator, InsideSales.com Predictive Playbooks