TrustRadius: an HG Insights company

RepuGen

Score10 out of 10

2 Reviews and Ratings

What is RepuGen?

RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction.

RepuGen increases a company’s online reviews through automated patient outreach process. Users will be notified the moment a patient has a negative experience, so they can reach out to perform service recovery before a negative review is posted.

Practice managers get their own dashboard to monitor, manage and improve their patient experience. Also, administrators are provided the tools to oversee their efforts and ensure that each unhappy patient is contacted in a timely manner.

Media

Screenshot of Receive instant feedback from your patients
Screenshot of Intercept Unhappy Patients Before they post reviews online
Screenshot of Perform patient Service recovery and retain them as patient
Screenshot of Access patient satisfaction reports and more from one intuitive dashboard
RepuGen
Screenshot of Understand patient sentiment by provider or location

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Screenshot of Receive instant feedback from your patients

Great Value, Great Results

Pros

  • Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer.
  • Invites only happy customers to review online.

Cons

  • I cannot think of any cons.

Return on Investment

  • Customers see our positive online reviews and end up choosing us, ROI is high.

Alternatives Considered

BirdEye