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Reptrics

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What is Reptrics?

Reptrics is Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leaders to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities.


Reptrics helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time.

Headquartered in Florida, founded in 2019 is Venture Capital backed company. Reptrics boasts users among global clients like Hook Security, Web-est, Skill struck, Kinectify, who are using the software to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with, according to the vendor, implementation of tech-stack under 90 days.

Categories & Use Cases

Screenshots

Screenshot of 360° view of every account with activity timelines of every digital interaction automagically captured from new lead to loyal customer.
Screenshot of Goals, completion status, customer health, what needs to be done are visible in Reptrics Customer Health Scoring
Screenshot of Project Management made easier. Invite all team members to the project.
Screenshot of Customer Success Playbooks to follow along with the customer journey. Create or use built-in playbooks and workflows to guide the customer in each stage of the onboarding journey.
Screenshot of Reptrics integrated survey tool allows users to solicit feedback to measure customer sentiment and satisfaction with a product.

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Screenshot of 360° view of every account with activity timelines of every digital interaction automagically captured from new lead to loyal customer.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

Downloads

FAQs

What is Reptrics?
Reptrics is a customer success management platform for businesses that interact with customers. Reptrics aims to modernize the way businesses interact with their customers providing feedback and data that helps improve business online customer retention.
What are Reptrics's top competitors?
ChurnZero, Vitally, and Catalyst CSP, now part of Totango are common alternatives for Reptrics.