Neon Fundraise

Score7 out of 10

6 Reviews and Ratings

What is Neon Fundraise?

Neon Fundraise (formerly Rallybound, acquired by Neon One in 2018) offers an online social fundraising platform supporting event registration and campaign management with automation.

Categories & Use Cases

Nonprofit Fundraising

Danielle Armour View profile

Development Manager- Corporate Partnerships in Corporate at Young Survival Coalition (11-50 employees employees)

Pros

Rallybound is able to have websites that are user-friendly to our participants. Our participants are able to navigate through their profiles with ease. With our participants able to easily navigate their pages, the staff is able to spend less time asking questions and instead coach their fundraising efforts.
Rallybound is able to customize your website to your needs, for a fee of course. Rallybound is also able to customize certain reports for you if that specific report has not already been created. This is essential for my team when pulling revenue numbers or projecting future revenue/budgets.
Rallybound's customer service is quick to respond and helps navigate issues. This is crucial when you are on-site at an event trying to solve a problem.
Rallybound allows you to check-in individuals based off of the registration on their website. Their check-in is so simple and easy to use.

Cons

Rallybound usually has a website glitch once a month that our team has to address. An example of this is that our fundraising numbers are sometimes being skewed or pages are deleted from the website. Rallybound fixes these issues quickly, but they should not occur in the first place.
Rallybound should update their email platform. We used to send coaching emails about fundraising from their system, but we now use Pardot because the templates are more appealing and easier to navigate.
Rallybound needs to ensure that their sales team and their web team are on the same page at all times. Sometimes our organization is told we are able to do certain things, but then find out it is not possible when it is further discussed. This wastes time on all fronts.

Return on Investment

Rallybound allows automatic emails to be sent to those who reach certain fundraising levels, registrations, donations, etc. This saves staff time from having to report, send emails, and answer questions.
Rallybound takes a lot of time from our digital team when it comes to asking for updates. The sales team says certain objectives are possible when in reality they are not, wasting our digital team's time.
Rallybound saves time on reporting and check-in on event sites. Rallybound lets you pull information quickly for updates on site.

Alternatives Considered

Classy

Other Software Used

Pardot, Asana, Feature Toggle

Jessica Martin View profile

Chief Operating Officer in Information Technology at NephCure Kidney International (11-50 employees employees)

Pros

Integration with Salesforce is exactly what we were looking for.
Easy to make fundraising pages.
Easy for us to communicate with our team captains and fundraisers.

Cons

Communication around new features and updates could be better.
Ticketed event pages could have more custom options.

Return on Investment

The time we have saved because RB exports directly into Salesforce is huge.
We have exponentially less users call with questions about creating their pages.

Alternatives Considered

Raiser's Edge NXT and Luminate

Other Software Used

Zoom, QuickBooks Online, Venngage

Verified User

Employee in Sales (201-500 employees employees)

Pros

Reports are easy to access and easy to run.
We like that it gives walkers latitude to customize their walker site.
It is better than our previous service (Convio) at giving local managers access to fix errors in the system on behalf of individual walkers (e.g., wrong address or team name).

Cons

It should be easier to find the admin sign-in.
The reports' UI could be streamlined. I usually have to turn certain filters off that should be off by default.
I would like to see a little more customizability of the website.

Most Important Features

Ability for participants to set up their own fundraising site.
Running reports on donations and donor data gives us quality analytics on which to improve.
Customizability to reflect our branding.

Return on Investment

Neon Fundraise (formerly Rallybound) has reduced the staff burden of data entry by making more available to secondary admins and users.
Neon Fundraise (formerly Rallybound) has improved the quality of the analysis of data from our walks.
We have been able to surpass our expectations for peer-to-peer fundraising in a year affected by the pandemic.