#1 most frequent
United States of America
75.1%352 installations of 469
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.
Categories & Use Cases
Media
1 / 4
Screenshot of Industry specific Atlas guides helps improve sections of the user experience on a site or app.
Top Performing Features
Heatmap tool
A tool that shows which elements of the page generate the most visitor engagement.
Category average: 9.8
Click analytics
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
Category average: 9.4
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Category average: 9
Areas for Improvement
Mobile Application
A dedicated app for iOS and/or Android.
Category average: 9.4
Mobile App Analytics
Analytics based on real-time user mobile access.
Category average: 8.7
Responsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Category average: 9.2
Who Buys & Uses Quantum Metric
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.4%30 installations of 469
#3 most frequent
Canada
4.1%19 installations of 469
"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
Use Cases and Deployment Scope
To record user experiences, issues, and application usage within our company, we use Quantum Metric. It is an easy-to-use tool for measuring analytics, troubleshooting, and user experience. With Quantum Metric, our customer service and web development workflows improved. The data visualization is simple but effective, providing helpful information on
specific pages. It allows us to see how customers use our site, what drives sales and draws attention and activity, and where they leave the site. Dashboards help measure analytics or compare data with other tools. It evolves based on
customer feedback, and the support team is the best I've seen. It monitors our site deployments to ensure updates or changes don't impact peak hours and identifies website issues.
Pros
- It's trend-analyzed.
- User-friendly, with great support.
- It gives customer journey insights.
- The dashboard is user-friendly.
- Replay and heat mapping are included.
Cons
- More info-packed features would be better.
- Front-end use is easy, but the configuration isn't.
- Each platform (iOS, Android, and Web App) has its price.
Most Important Features
- Replay-based monitoring tool.
- Cross-functional segments.
- The rapid emergence of possibilities.
- Suitable for managing and monitoring on-site events.
Return on Investment
- Prioritizing helps us focus and understand why and where users are having technical issues on the site.
- Our goal is to open up this level of data across the business and find new use cases on (and off) sites.
- It shows us what the customer interacts with on the site, what converts, what generates clicks/activity, where the customer wants to leave, etc.
Alternatives Considered
Google Analytics
Other Software Used
Adobe Analytics, Hotjar, Glassbox
Using Quantum for customer service and claim response
Use Cases and Deployment Scope
This tool is used for all information and logins to our MyHerbalife.com websites. We can have control over errors on our page and all the activity of our clients. Frequent errors in the methods of entering the website or those that occur at the time of making an electronic payment within the website.
Pros
- Error information
- Income to the website and its recordings.
- Geo-location data
Cons
- Improved files for recordings (other video formats AVI, MOV, FLV)
- Functions to enlarge the view of the admission sessions, without losing quality in the images
Most Important Features
- Recording of sessions within the web page
- Payment methods and process flow within the website
- Online membership registration
Return on Investment
- The quick response to reports on the use of the website.
- Real data of localization of income.
- Errors reported in the operation of the website
Alternatives Considered
Oracle API Manager
Absolutely must-have for your business willing to grow
Use Cases and Deployment Scope
Quantum Metric provides the features (session replay, journey analytics, events tracking, page performance data) which allow us to understand in the best way possible our customer's behavior and journeys, and thus make the right decisions to respond to their needs and expectations. It's a tool that is always evolving based on the customer's feedback, and the support team is the best I've ever seen in the industry. they have an amazing support team and are always working on improving and evolving the tool based on their customer feedback, on top of an already interesting and advanced tool.
Pros
- session replay
- journey analytics
- event tracking
- page performance data
Cons
- onboarding
Most Important Features
- session replay
- events
- errors (current and historical)
Return on Investment
- increased conversion rate
- error tracking
- opportunities for revenue streams
Alternatives Considered
Hotjar
Other Software Used
Google Analytics
Analysis of Quantum Metric
Use Cases and Deployment Scope
quantam metric in very helpful in understanding the concepts of quantam things, it would be great if we use it and great performance can be achieved.We dont get latency when we use them.Its desired for the purpose of achieving great deals.it was wonderful when we use with different applications
Pros
- airlines
- banking
- retail
Cons
- for gettting alerts
- for getting performance graphs
- for avoiding delays
Most Important Features
- continuous product design
- activating real time data
- customer friction
Return on Investment
- dashboard view
- data analysis
- financial analysis
Alternatives Considered
Google Analytics and Adobe Analytics
Other Software Used
Attribution in Google Analytics (Adometry), Adobe Analytics, Glassbox
A valuable and powerful product that needs some polishing
Pros
- Video replays.
- Feature tracking, metrics, and analytics.
- Support.
Cons
- Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
- Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
- Improve rendering of user sessions. Too many of them don't work properly.
Return on Investment
- Saved days, maybe weeks of dev time required to set up tracking in our Adobe Analytics installation.
Alternatives Considered
Adobe Analytics
