CareLogic EHR Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for CareLogic EHR are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy to Navigate: Many users have praised CareLogic for its intuitive interface and easy navigation. They appreciate how the software is designed specifically for behavioral health users, eliminating unnecessary paperwork and data.

Web-based Accessibility: The fact that CareLogic is web-based has been seen as a major advantage by reviewers. Being able to access the software from anywhere has made it convenient for users, allowing them to work remotely or on-the-go.

Customizable Nature: Reviewers have appreciated the customizable nature of CareLogic. They mention that the software can be tailored to fit the unique needs of each organization, making it adaptable and flexible for different practices.

Reviews

6 Reviews

Charting and communication in one!

Rating: 10 out of 10

Incentivized

May 15, 2023

Use Cases and Deployment Scope

Our company uses Carelogic EHR, by Qualifacts to manage over 1,000+ client accounts. This program makes it easy to keep track of billing, scheduling, and notes through simple design. Different user options are well organized in specifically labeled tabs, and frequently utilized tabs are easy to favorite and view across multiple screens.

Pros

Easy, appointment by appointment billing break downs
Easy navigation between different windows in the same client account
Organized panes for different clinical uses

Cons

Crashing is a problem that we have had infrequently in the past
Speed can sometimes be variable
Time out occasionally freezes screens

Likelihood to Recommend

Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.

Verified User

Administrative Assistant in Customer Service (51-200 employees)

Vetted Review

3 years of experience

CareLogic is great for the price

Rating: 8 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

My company utilizes CareLogic as an Electronic Medical Records. We are a health care organization that specializes in Mental health or Behavioral Health Care and we use it to track client or person served files, assessments, demographic, personal information, case notes and case management documents general documents. It stores all client information.

Pros

Store information
Data collection
assessments

Cons

intuitive design
auto save
Number of clicks

Likelihood to Recommend

CareLogic is a more affordable EMR system and does the job of storing all the necessary data needed for a client's file. If you can think of what you would need stored you could find a space for it in CareLogic. I would say that I am of medium high tech intelligence and could navigate it fairly well. Others had a harder time and needed routine advisement on where various aspects were. I found that it was not too overwhelming and appropriate with basic teaching.

Cara Jay

Manager in Sales at Places for People (201-500 employees)

Vetted Review

5 years of experience

CareLogic: The good, bad, and ugly

Rating: 7 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

CareLogic is our sole health record for client information. It is used by our agency as whole to schedule appointments, document services provided, prescribe medication, and communicate across the agency regarding client information. The integrations within the system allow us to bill the insurance provider and report services to the state in compliance with our contracts.

Pros

Schedule based- the schedule is easy to use.
Documentation tied to appointment- no question regarding what to complete when a client comes in.
Prescription software integration with PDMP- no need to check state sites.

Cons

Auto-save documentation- if your internet connection goes out, all is lost.
Inability to privilege parts of the electronic health record based on role without rigorous setup.
Reporting is slow and you cannot report on everything in the system.
Editing forms means creating a copy of the form and making changes- old copies of the form cannot be removed.
Menu system is hover based- you can easily click the wrong thing.
There is no way to search the entire menu system.
There is no way to merge a client's chart if a duplicate is made.
System administration is only simple items, any thing else you must submit a support ticket.

Likelihood to Recommend

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

Verified User

Administrator (201-500 employees)

Vetted Review

1 year of experience

CareLogic, You Can Do Better

Rating: 2 out of 10

Incentivized

June 6, 2019

Pros

CareLogic is good at keeping summaries of clients on each page. At one glance, I'm able to see most of the necessary information for a client such as their picture, insurance, plan, and links to relevant notes.
I've never tried the CareLogic mobile application, however, if it is anything as convenient as CareLogic being hosted in the cloud then it would be a great asset. Being that CareLogic is hosted in the cloud I can access it from a few select devices approved by the system.

Cons

CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.

Likelihood to Recommend

CareLogic is great if you don't have the budget to purchase a better system. Although I've never used any other system of this type, I still would not recommend it to a colleague. I believe that the only thing it does well is archiving all your patient data.

Verified User

Employee in Finance and Accounting (51-200 employees)

Vetted Review

1 year of experience

An option to consider for mental health or alternative medicine practices

Rating: 3 out of 10

Incentivized

August 15, 2017

Pros

Accommodates for mental health clinicians and medical staff charting needs.
Has MAR option for logging medications.
Has ability to track and utilize care plans for patients.

Cons

Not the best MAR for nursing staff to administer medications.
Information does not spill over or connect very easily from different areas of the platform.

Likelihood to Recommend

CareLogic may work best for only mental health professionals requiring basic or minimum charting needs. It is not ideal for medical staff.

Verified User

Employee (51-200 employees)

Vetted Review

1 year of experience

CareLogic: Simple, Customizable, and (almost) Idiot-Proof

Rating: 9 out of 10

Incentivized

September 7, 2016

Pros

CareLogic is very intuitive and easy to navigate.
CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
CareLogic is web-based, so it can be accessed from anywhere.
CareLogic is customizable for each organization's unique needs.

Cons

It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.

Likelihood to Recommend

CareLogic is well suited for large organizations who have the financial means to employ their own IT and reporting staff. It is very capable of handling a number of different programs within an agency and is usually very quick, especially when considering the amount of data their servers hold. Smaller organizations and independent practitioners may find it to be too cost-prohibitive.

Stephanie Barnhart

Clinical Operations Director in Professional Services at Odyssey Family Counseling Center (11-50 employees)

Vetted Review

7 years of experience

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Reviews and Ratings

CareLogic: The good, bad, and ugly

Rating: 7 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

Pros

Schedule based- the schedule is easy to use.
Documentation tied to appointment- no question regarding what to complete when a client comes in.
Prescription software integration with PDMP- no need to check state sites.

Cons

Auto-save documentation- if your internet connection goes out, all is lost.
Inability to privilege parts of the electronic health record based on role without rigorous setup.
Reporting is slow and you cannot report on everything in the system.
Editing forms means creating a copy of the form and making changes- old copies of the form cannot be removed.
Menu system is hover based- you can easily click the wrong thing.
There is no way to search the entire menu system.
There is no way to merge a client's chart if a duplicate is made.
System administration is only simple items, any thing else you must submit a support ticket.

Likelihood to Recommend

Verified User

Administrator (201-500 employees)

Vetted Review

1 year of experience