Quadient Inspire

Score8.6 out of 10

43 Reviews and Ratings

What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Categories & Use Cases

Media

Screenshot of Inspire Interactive can be used to create ad hoc communications with pre-approved blocks of content.

Screenshot of Additional personalization can be added leveraging customer data and variable content with Inspire Interactive.

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Screenshot of Inspire Interactive can be used to create ad hoc communications with pre-approved blocks of content.

#1 most frequent

Professional, Scientific, and Technical Services

22.8%

87 installations of 381

#2 most frequent

Manufacturing

13.9%

53 installations of 381

#3 most frequent

Information

4.7%

18 installations of 381

Rishabh Jain View profile

Associate Staff Consultant in Information Technology at Nagarro (10,001+ employees employees)

Use Cases and Deployment Scope

I am a Quadient developer. I use Quadient Inspire to create forms in a billable project. Quadient Inspire helps to make templates which can be reused according to the business requirements, so we need not to create whole forms again and again, thus Quadient Inspire improves the reusability aspect of our work. The scope of my use case is limited to creation of forms/templates inside Quadient Inspire.

Pros

Helps in creating consistent content
Improves the reusability of the content
Helps companies to remain compliant with the govt. regulations
Omni-channel communication is possible through Quadient Inspire

Cons

There should be an easier way to create bullet points paragraph style
If a same element is dragged in a layout in multiple places, and we want to change the positioning of the element from one place, the positioning of all the elements gets changed instead
In Interactive, we cannot choose to create a table with more than 20 rows. If we want to, we need to first create a 20 row table and then manually add rows into it
There should be a functionality in which Interactive or Designer suggests the table style after scanning a photo/jpg file of the mockup form

Return on Investment

Quadient Inspire cuts down the communications delivery cost to a great extent
Quadient Inspire takes seconds to deliver large volume of communications, thus again saves time and money
Initial cost of installing Quadient Inspire is very high, since its license is very costly, and if you are not dealing with large volume of communications, then it is a waste of money for you

Usability

Alternatives Considered

OpenText Exstream

Other Software Used

Adobe Acrobat, Atlassian Jira, Microsoft SharePoint, Microsoft Excel, Microsoft Powerpoint

Eric Langer View profile

Data Programmer in Professional Services at SG360°, a Segerdahl company (501-1000 employees employees)

Use Cases and Deployment Scope

We use Quadient Inspire to create highly personalized color and b/w pieces for our clients. These become part of larger campaigns providing information to consumers. Their software works with all major inkjet and digital printers. It supports all major formats with the flexibility to complete everything we ask of it. The feature set within the software has no comparison within the direct mail and fulfillment industry.

Pros

Handles massive quantities of data
Endless coding possibilities and variable options
Quickly and efficiently creates production files
Awesome end user development and training options
Support group knows the software. Frequently answers requests same day

Cons

As they are the best and they know it, the software is pricey
Software is complex. That is both good and bad, without training you cannot use it.

Most Important Features

Ease of usage
Custom coding / Variable options within workflow
Ability to customize basically every pixel on a page.

Return on Investment

Ongoing product development keeps us on top of technology
No exact numbers, but it's hard to imaging how we could operate without Quadient

Other Software Used

Microsoft SharePoint, Atlassian Jira Product Discovery

Eric Farnsworth

Variable Data Designer in Professional Services at Sun Print Solutions (51-200 employees employees)

Use Cases and Deployment Scope

We use Inspire all day, every day. From basic names and addresses on postcards to complex campaigns with highly customized documents and procedures. The slow speeds of other applications are one problem that Inspire handles very well for us - it's really fast. The ability to connect into a database is another great advantage. A more general response is how robust this platform is. It handles every challenge we throw at it, and we recognize we're only using a small fraction of what the software has to offer.

Pros

Extensive data manipulation
Easy to configure output for multiple devices, both print and electronic)
Great logging of processes so you can trouble shoot problems quickly.

Cons

There are some UI issues we hoped would be resolved in R15 that weren't, it would be great to see those resolved.
Seems to struggle to run smoothly on the Mac platforms.
We have a "sheet backgrounder" module, would LOVE a sheet foregrounder one. We have work arounds but would love to do that natively.

Most Important Features

Data manipulation
PDF streaming
Command Line automation

Return on Investment

I'm not in the financial loop at all, but I can say that with such a reliable communications platform for our clients, we are able to help them perform well for their customers.

David Adams

Head of Print Programming in Information Technology at A1 Security Print (51-200 employees employees)

Use Cases and Deployment Scope

I currently use Quadient Inspire Designer and Inspire Automation to securely create some of the worlds most complex and confidential documents. This is both on an ADHOC basis (just designer) and repeated automated work (Designer and Automation combined). This is the best on the market that we have used at achieving both of these goals.

Pros

Easy to use document composition modules
Scripting module for more advanced user needs
University of users and employees of Quadient to assist
Powerful processing
Great for both physical and dynamic communications

Cons

The occasional endless loop crash (Probably more to do with my coding than the software though)

Most Important Features

Design and Creation of documents
Automation of repeat work
Dynamic Communications - Mainly Emails in our case

Return on Investment

Designer has increased productivity and job turnover rates
Automation has in the long term freed up more programming resource within the business
Team are delighted with the products

Other Software Used

Adobe InDesign, Microsoft Visual Studio, Microsoft Teams

Naveen Bhatt View profile

Senior Software Engineer (Quadient Developer) in Information Technology at Tech Mahindra (10,001+ employees employees)

Use Cases and Deployment Scope

In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.

Pros

Contact customers via their choice of channel.
Personalise customer communications.
Can be ahead in CCM technology.

Cons

So far everything is seems fine with Quadient products.
They should include easy migration with all other technology.
They should include features to rename all the layout objects automatically as per the context of the respective project.

Most Important Features

Inspire Content Manager to manage all the resources centrally.
Inspire Scaler for automating the process.
Inspire Designer for creating personalized documents.

Return on Investment

Improve productivity.
Budget friendly.
Power full CCM tool.

Alternatives Considered

Quadient Inspire

Other Software Used

Microsoft 365

Usability

Adobe Experience Manager Forms, on experience manager

OpenText Exstream

Smart Communications SmartCOMM

Quadient Inspire

What is Quadient Inspire?

Categories & Use Cases

Media

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Usability

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