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SmartCOMM

Score8.8 out of 10

3 Reviews and Ratings

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What is SmartCOMM?

SmartCOMM, developed by Smart Communications, is a Customer Communications Management (CCM) solution aimed at enterprise organizations in industries such as insurance, financial services, healthcare, government, and other regulated sectors. According to the vendor, SmartCOMM helps businesses deliver personalized, interactive communications at scale while ensuring brand consistency, security, compliance, and content optimization.

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Categories & Use Cases

Who Buys & Uses Smart Communications SmartCOMM

SmartCOMM Reviews

What users are saying about SmartCOMM.
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A very good CCM tool

Verified User
Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.

Pros

  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance

Cons

  • Price
  • Licensing is bit complicated
  • Frequent upgrades

Most Important Features

  • Batch
  • On demand
  • Interactive

Return on Investment

  • Migration ease
  • Latest features
  • Cloud readiness

Alternatives Considered

OpenText Exstream

Other Software Used

OpenText Exstream, Axiom Sales Force Development, IBM FileNet Content Manager

Effectivity of SmartCOMM

Incentivized
Verified User
Employee in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

I can have a great Conversations with Customers and the output document can be customized. Once everything is set up, end users will find it rather simple to utilize. The support staff is friendly and helpful.

Pros

  • Document Negotiation
  • Conversations with Customers
  • Configuring virtual appliances
  • Interactive communications to any channel

Cons

  • Difficult to setup the environment initially.
  • It can be difficult to create layouts.
  • I dislike having to access my salary and hours using a different app.

Most Important Features

  • Interactive communication channel
  • Document Negotiation
  • Appliances management

Return on Investment

  • Enhancing the customer experience through engagement.
  • Simplified the complexity of your/our critical business and customer communications.
  • Increase customer satisfaction with communications