QA Complete is a great tool for the tech savvy
Pros
- Handles the administration and designation of QA hotfixes and bugs that are reported throughout multiple project groups.
- Allows for a fairly easy way to communicate statuses of bugs.
- Does a decent job of keeping team members engaged in the progress of said bugs.
Cons
- The user interface can be somewhat perplexing and difficult to navigate at times.
- Naming conventions aren't always succinct and additional training is needed by those who have more experience using the program.
- A modern refresh of the UI would help keep the product from looking dated.
Return on Investment
- From our side, it's been very easy to pick up on bugs reported by our clients. It's a great ROI for the cost as they are fairly minimal in comparison to other QA software.
- I think a negative impact can be the administration of QA items. It definitely feels a bit bogged down.
- My last negative would be that I don't believe it syncs in any way with the Atlassian software suite. I could be wrong on this but manual entry from system to system can be daunting at times.
Usability
Alternatives Considered
FogBugz and Freshdesk
Other Software Used
Freshdesk, FogBugz, Atlassian Confluence
