#1 most frequent
United States of America
64.2%68 installations of 106
What is Pulseway?
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.
Categories & Use Cases
Media
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Screenshot of Cross-device functionality
Who Buys & Uses Pulseway
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.5%9 installations of 106
#3 most frequent
Australia
7.5%8 installations of 106
Powerful features for a cost effective product
Use Cases and Deployment Scope
Pulseway allows me to easily manage devices remotely. It has several features but my main use of it is to remote into devices and to have a live command line and powershell session if needed as well. It also has some very powerful automation features that can be run adhoc or through notifications or a schedule. On top of all of that it also provides a basic user portal where users can remote into their computer or follow self help workflows you create.
Pros
- Remote access is smooth and powerful
- Allows you to view various hardware info and processes
- Provides exellent automation tools
Cons
- Their patching system still has room for improvement
- It should be easier to manage apps adhoc on a PC session without the mobile app
- Give me a dark mode on PC
Return on Investment
- It has significantly reduced my need to be at a computer physically
Usability
Alternatives Considered
Action1, ManageEngine Endpoint Central and Liquidware
Pulseway is a solid remote management tool
Use Cases and Deployment Scope
We use Pulseway as a back-up asset tracker and for the ability to run reports, push software updates, and rarely (but sometimes) take over control of a users screen when needed. The asset management aspect & pushing software upgrades en masse are the most important aspects of utilizing this tool.
Pros
- Track status
- Scalability
- Security focused
Cons
- Speed issues
- Accessibility
- refresh rates low
Return on Investment
- more bandwidth with IT staff
- faster resolution to software issues
Usability
Other Software Used
OpenVPN Access Server, Microsoft Teams, Slack
Great tool, Great price, Great terms.
Use Cases and Deployment Scope
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted. Finally we run regular maintenance tasks via its scripting ability.
Pros
- Keep PC up to date.
- Deploy software and tools.
- Warn of hardware failures.
- Monitor major systems uptime.
Cons
- Scripting could have more features such as storage better use of variables.
- Reporting could offer more customization
- Software deployment could be easier to use
- Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
- Remote control tool is adequate, but we actually found Connectwise Control to be so superior we purchased and use that most of the time.
Most Important Features
- Monitoring for issues
- Software deployment
- Inventory of device specs
Return on Investment
- Our company could not exist without tools like Pulseway!
- Preventive maintenance saves untold technician time
- Allows us to maintain more PCs with a smaller team then otherwise possible.
Alternatives Considered
Kaseya BMS, NinjaOne and ConnectWise RMM
Other Software Used
ConnectWise Control, Huntress, DNSFilter
Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers
Pros
- It monitors computers and notifies us of any issues with any computer.
- It allows remote control of computers, such as requesting a computer to reboot itself.
- It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
Cons
- Sometimes, notifications are delayed. I'm not sure if this is really a problem specific to Pulseway, or if it is more of an issue with networks, cell service, or notification processing on our phones.
Return on Investment
- It helps prevent outages by notifying us of problems before they actually cause an outage.
- It helps to remotely manage computers, reducing the need to go on-site to reboot a server, or perform other tasks.
Alternatives Considered
ConnectWise Manage and NinjaRMM
Usability
Other Software Used
ConnectWise Control (formerly ScreenConnect), TeamViewer, LogMeIn Pro
Pulseway the best RMM for SMB
Pros
- Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
- Sending notifications on our servers really helps with taking care of issues before they cause downtime.
- Pulseway's remote desktop client works very well, even over slower internet connections.
Cons
- It would be nice if they increased their scope of supported third-party apps.
- It would be great if they would create an ios app for their ticket system.
- If they could possibly build in a location service for tracking devices, that would be helpful.
- If they had two-factor authentication, it would be nice.
Return on Investment
- Pulseway has helped with increasing our productivity, by being able to automate a lot of the tasks I have to do.
- There is no known negative impact of using Pulseway yet.
Other Software Used
ConnectWise Control (formerly ScreenConnect), Microsoft Office 365, Sophos Intercept X
